As an experienced veterinary surgeon and leader, you will be responsible for the delivery of overall clinic performance. This includes clinical, financial and people perspectives.
Interested in this role You can find all the relevant information in the description below.
You understand and are passionate about the aims and model of Creature Comforts and always promote these to your team and clients. Within this framework you will have autonomy to lead the clinic.
You will be supported and guided by the leadership within Creature Comforts. You will directly line manage, support, and develop the vet team, the nursing director, and the practice director.
Job requirements
Clinical Excellence
Ensure the highest standards of clinical care to your patients through good leadership and team engagement.
Business Performance
Direct and promote membership and client acquisition.
Direct the clinic strategy on a local level and oversee critical areas (HR, recruitment, health & safety, marketing, client care)
Budget planning and financial delivery
Leadership of the practice and the vet team
Excellent veterinary leadership
Direct the practice team - Practice Director, Nursing Director, and vet team.
Wellbeing
Be an advocate for Creature Comforts in the veterinary industry and beyond.
Job responsibilities
Main purpose and goals
Clinical Excellence Lead clinical delivery:
Spend 80% of your time clinically.
Allow all team members to work to their maximum qualification.
Ensure excellent teamwork.
Clinical governance, identifying any clinical performance issues and support and understand reasons for them; implement plans to improve. Highest standards of clinical care
Direct education and CPD within the team
Commit to evidence-based medicine approach and lead by example.
Organise and implement clinical audits.
Identify new clinical opportunities.
Business Performance
Membership and client acquisition
Ensure that membership is a key focus
Direct relevant team members to achieve membership objectives
Work alongside membership manager to achieve targets
Create raving fans
Direct the clinic strategy and oversee critical areas
Ensure H&S policy is understood and implemented
Engage with and contribute to marketing strategies
Provide an excellent client experience at all times and ensure communication is clear and empathetic and that consent forms and estimates are fully completed
Oversee client complaints both clinical and non-clinical
Budget planning and financial performance
Understand the Creature Comforts business model and the KPIs that drive it.
As a startup our primary financial focus is time to break even
Work within allocated budget to drive and deliver financial performance
Understand the P&L and hope to influence its shape.
Utilise KPIs to influence performance targets
Understand pricing system and ensure all work is charged for.
Leadership of practice & team
Be the figurehead of the clinic and lead by example
Direct, support and develop the clinical team
Lead on education, quality improvement and clinical standards
Regular performance conversations
Excellent veterinary leadership
Direct the practice team
Line manage the Practice Manager and the Nursing Director
Develop direct reports through regular 121s and PDRs
Effective cascade of information
Ensure regular, documented team meetings
Well Being
Understand the importance of wellbeing to the whole team
Develop a culture of respect and inclusion
Identify any issues early and (eg mental health first aid) and signpost/resolve
Adopt an honest and open culture including the use of “Vetsafe”
Manage debt
Advocate for Creature Comforts
Help the leadership team to develop and mould Creature Comforts
Promote the aims and ethos of Creature Comforts within the veterinary industry
Direct relevant team members to be involved in local community events eg dog shows, schools, etc.
Promote Creature Comforts in all that you do
Job benefits
~ Working in a beautiful clinic, alongside highly skilled veterinary professionals
~ Being part of a people (and animal) first culture
~25 days annual leave, plus your birthday off
~ Salary sacrifice pension scheme provided by Nest
~ World class team, with room to grow and learn
~ Regular company social events.