The role is central to the co‑ordination of both complex and non‑complex discharges. The post will be based within the Patient Flow Hub, and have responsibility for overseeing non‑complex and complex patient discharges within PTHB Community Hospitals. In the course of their duties will be responsibility for;
Facilitating and/or assist with effective, efficient and timely discharge of patients from hospital. Particular emphasis is placed upon quick turnaround of patients. This may include complex multi‑disciplinary assessment signposting, liaising directly with patients and their families/Care Transfer Coordinators/MDT’s assisting in case conferences for patients with complex health and social care, palliative care or rehabilitation or housing needs. Giving families support and information.
Support the patient flow hub, as well as working closely with a range of professionals and external agencies within the hospital and in community services.
Work independently, following procedures and treatment plans, but under the direction of the patient flow hub, and within agreed boundaries.
Responsible for ongoing/complex planning in regards to process mapping patients journeys for modelling purposes.
Provide training on systems to new staff joining the team.
Main duties of the job
The DLO will have responsibility for overseeing non‑complex and complex patient discharges within PTHB Community Hospitals. Facilitating and/or assist with effective, efficient, and timely discharge of patients from hospital. Emphasis is placed upon quick turnaround of patients. This may include complex multi‑disciplinary assessment signposting, liaising directly with patients and their families/ Care Transfer Coordinators/MDT's assisting in case conferences for patients with complex health and social care, palliative care or rehabilitation or housing needs. Giving families support and information. Support the patient flow hub, as well as working closely with a range of professionals and external agencies within the hospital and in community services. Work independently, following procedures and treatment plans, but under the direction of the patient flow hub, within agreed boundaries. Work as part of the flow hub and work effectively with the wider multi‑disciplinary team and third sector groups to facilitate patient discharges in a timely manner across Powys Supporting Ward staff and multi‑disciplinary teams in facilitating effective, safe, and timely patient discharge.
Qualifications
* Experience of working in an administrative capacity within Health or Social Care teams at NVQ Level 3 level or equivalent
* Knowledgeable about discharge planning from a Health or Social Care setting
Experience
* Experience of work in an administrative capacity involving a range of disciplines Administrative skills including excellent IT skills Experience of multidisciplinary team working Understands the need for strict confidentiality
* Previous experience of NHS or Social Care clinical setting Working in a high pace role and adapting to change depending on workload
Aptitude and Abilities
* Excellent verbal and written communication skills Numeric skills Excellent IT, computer literacy and keyboard skills Good interpersonal skills Excellent organisational and time management skills Good record keeping Able to work independently whilst under appropriate supervision, Good communication skills Able to demonstrate a positive and caring attitude to all patients, relatives and members of staff in a calm manner Flexible approach to needs of service Ability to motivate self and others Confident in approaching tasks Enthusiastic Ability to deal with distressing situations Abilities required to perform effectively in the role Able to demonstrate tact and diplomacy when working with others
* Ability to speak or learn Welsh to a satisfactory level Ability to work with patients with communication barriers/motivational issues Able to provide constructive feedback on performance to others in manner that is well received
Values
* Demonstrate PTHB Values
Other
* Flexibility to meet service needs
* Able to undertake the full range of duties of the role
* Satisfactory DBS clearance
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£28,819 to £31,626 a year per annum pro rata
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