Job Summary
As the Lead Compliance Manager you will guide the Bank through the UK regulatory landscape and ensure that we meet our obligations to customers, regulators and stakeholders. Reporting to the Head of Compliance & Conduct Risk you will provide expert regulatory advice, strong oversight and credible challenge to help the Bank make safe, customer‑focused decisions and actively manage regulatory and conduct risk.
Responsibilities
* Provide expert interpretation of FCA/PRA rules, guidance and expectations across retail banking products and services.
* Specify regulatory guidance to business units, support the creation of compliant products and customer experiences and monitor regulatory developments to highlight impacts and emerging risks.
* Ensure effective design and implementation of compliance policies, standards and monitoring frameworks.
* Oversee first‑line compliance with regulatory requirements, challenging and resolving any gaps.
* Support delivery of the annual Compliance Plan in line with risk appetite, provide oversight of financial promotions, product governance and customer communications, and monitor remediation actions to drive timely closure of compliance issues.
* Prepare regulatory submissions and responses, and maintain high‑quality compliance MI, dashboards and reporting for risk committees.
* Serve as a key compliance contact during regulatory and audit reviews, build strong cross‑functional relationships across the bank, deliver training and coaching to raise compliance awareness, and champion a proactive, customer‑centric compliance culture.
* Lead, coach and develop Compliance Managers.
Qualifications
* Significant experience in Compliance, Conduct Risk or Regulatory Advisory roles within UK financial services.
* Strong working knowledge of the UK regulatory framework (FCA/PRA Handbook, SYSC, CONC, DISP, COBS, PROD, SM&CR).
* Expertise in retail banking products (loans, mortgages, savings, payments, credit cards).
* Experience engaging with regulators and supporting supervisory reviews.
* Excellent knowledge of compliance risk assessments, monitoring frameworks and policy development.
* Significant track record of providing robust, risk‑based advice to senior stakeholders.
* Ability to detail and drive core objectives and tactical plans in a rapidly changing internal and external environment.
* Excellent problem‑solving skills combined with proactive behaviours.
* Strong stakeholder management and influencing skills.
* Understanding of the risks associated with your role and their impact on Metro Bank and stakeholders.
Benefits
* Competitive salary and discretionary annual bonus.
* Generous holiday allowance, attractive pension scheme, healthcare and life assurance.
* Wide range of colleague discounts.
* Training and development opportunities and strong internal promotion focus.
Additional Information
We value diversity and are committed to creating an inclusive environment. Flexible working arrangements are considered on a case‑by‑case basis.
#J-18808-Ljbffr