National Income Service Income Recovery Officer – 32301
We welcome applications from individuals of any age, gender or ethnic background. What matters most to us is that you want to make a real, positive, practical contribution to protecting the environment.
Job Overview
The National Income Service (NIS) is responsible for sending over 100,000 invoices to customers and bringing approximately £400m of regulatory charges and fees income into the Environment Agency. The NIS is the single point of contact for income, with a focus on billing and debt activities across the organisation.
Our ambition is “Funding Environmental Regulation by Maximising Our Income”, and we are looking for two G3 Income Recovery Officers within the National Income Service Business Improvement Team. This is a 12‑month contract role based within a dispersed team that partners with colleagues across the country.
Responsibilities
* Support the organisational delivery objectives by maximising income recovery.
* Engage customers through written and verbal contact to discuss outstanding payments.
* Build and maintain strong relationships with customers, ensuring a focus on quality, performance and innovation.
* Respond to incidents as part of the incident role; additional payment may apply and full training is provided.
* Analyse data to support work activities and translate evidence into actionable steps.
* Collaborate with the dispersed team to contribute to continuous improvement and teamwork.
Qualifications
* Great communication and interpersonal skills with the ability to build and maintain effective working relationships.
* Experience working with systems to collect and interrogate data, with the ability to translate evidence into actionable steps.
* Confidence sharing findings, themes and trends via written and verbal formats to support awareness and decision making.
* Resilience and ability to flex plans to effectively manage and prioritise a varied workload.
* Focus on delivering good quality outcomes and an openness to new and innovative ideas.
* Comfortable managing own workload while working as part of a dispersed team.
Benefits & Working Arrangements
* Flexible base location (subject to local facilities agreement).
* Full‑time post with option for part‑time or flexible hours.
* Occasional travel to Environment Agency offices or meeting venues.
* Interview scheduled via Teams during the week commencing 8 December.
* Contact for further information: Astrella Newman (astrella.newman@environment-agency.gov.uk).
Diversity and Inclusion
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all vacancies, including job share, and we have a Guaranteed Interview Policy to support people with a disability.
Legal and Compliance
The Environment Agency, as a Non‑Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. We do not engage with the market directly through post, e‑mail or phone calls regarding recruitment.
Artificial Intelligence in Applications
Artificial intelligence can support your application, but all examples and statements must be truthful, factually accurate, and directly from your own experience. Plagiarism or application of AI‑generated content as your own will result in withdrawal of the application.
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