ABOUT THE ROLE
As the DC Ecommerce Manager, you will oversee the daily performance of online order fulfilment operations within the distribution centre, ensuring a seamless flow from picking through to dispatch.
You will lead a team in a high-volume environment where accuracy, speed, safety, and efficiency are critical to success. You will be accountable for delivering strong operational performance, improving productivity, and supporting continuous improvement across eCommerce logistics.
KEY RESPONSIBILITIES
Ecommerce Distribution Centre Operations
• Lead end-to-end online order fulfilment operations (pick, pack, and dispatch)
• Ensure all eCommerce orders are processed accurately and shipped on time
• Maintain high operational standards in a fast-moving distribution environment
• Oversee daily workflows to ensure smooth and efficient order processing
Safety & Compliance
• Champion a strong health and safety culture across all eCommerce operations
• Identify, report, and act on hazards, near misses, and incidents
• Ensure equipment is used safely and that maintenance issues are escalated promptly
• Maintain compliance with all warehouse and distribution centre safety standards
Productivity & Performance Management
• Drive key operational metrics, including orders per hour, cost per order, overall work rate, and fulfilment accuracy and efficiency
• Support workforce planning, scheduling, and resource allocation
• Monitor performance trends and take action to improve outcomes
Team Leadership & Development
• Lead, coach and develop team members to achieve operational targets
• Foster a high-performance, engaged, and accountable team culture
• Support training, onboarding, and continuous development initiatives
Continuous Improvement & Innovation
• Identify inefficiencies in fulfilment processes and implement improvements
• Contribute to operational innovation to improve speed, accuracy, and cost
Stakeholder & Reporting
• Report on daily, weekly, and monthly DC eCommerce performance
• Share insights, risks, and opportunities with leadership teams
• Work cross-functionally to support the broader business strategy
THE WINNING SKILLS
1. Resource Planning
2. Project Management
3. Experience leading high-volume eCommerce operations
4. People Development (coaching, mentoring, and capability building)
5. Results Orientation / Drive for Results
6. Decision-Making
7. Continuous Improvement and Operational Mastery
8. Commercial Acumen
9. Flexibility and Agility
10. Empowerment and Delegation
11. Growth Mindset
BENEFITS
We are committed to personal and professional development, which is supported by an ever growing and expanding culture. We believe our people deserve the best spaces to support their work and we also provide:
• Competitive Salary
• Additional holiday (purchasing leave - More You Time)
• A Team Culture that feels like a family and celebrates YOU
• Baby pack for new parents
• Bike Scheme
• Wider Tech Benefit
• Class Pass Benefit
• Career Development Opportunities
• Bi-annual Our Awards including a Cotton On Foundation Trip
• Exceptional 50% product discounts
• Employee Assistance Program
• Training/professional development
If you are looking for a new challenge and feel you have the relevant experience then we'd love to hear from you!