Responsibilities / Tasks
GEA Heating & Refrigeration Technologies is a global specialist in industrial refrigeration, heating and sustainable engineering solutions for a wide array of industries including, food, beverage, dairy and oil & gas. Our proven technologies provide our customers with what they value most — reliability, operating efficiency, sustainability and long equipment life cycles that reduce their total cost of ownership.
Your Responsibilities:
1. Deliver proactive supervision based on cloud-based digital remote monitoring tools and predictive analytics software that optimize availability of customer’s connected assets
2. Troubleshoot technical issues and provide solutions via remote communication channels. Provide remote technical assistance to field technicians and customers via preventive maintenance
3. Interpret remote monitoring data to generate reports, highlighting equipment health, trends, and maintenance recommendations
4. Coordinate remote and on-site activities to optimize maintenance schedules and resources. Collect feedback from on-site visits to check accuracy of prediction
5. Jointly work with data analysts to interpret data patterns and understand the underlying causes in the installations of the customer. Contribute to the enhancement of remote monitoring tools
6. Develop content structure for recommendation data base that makes best in class troubleshooting procedures available
7. Liaise with other teams within the organization, including sales and engineering, to exchange knowledge and ensure client requirements are met
8. Conduct training sessions for clients and internal teams on the proper use of digital tools for proactive maintenance
Your Profile / Qualifications
Profile and Qualifications:
9. Master’s or Bachelor’s degree in mechanical engineering, computer science or in a related field
10. 4+ years working experience in technical support, preventive maintenance, or a similar role; preferably involving industrial equipment.
11. Experience as a service engineer remotely servicing industrial customers for digital products in technical support or a related field
12. Industry Experience in process industries (e.g. food production) or in machine or plant engineering
13. Good analytical skills and familiarity with remote monitoring tools, predictive analytics, and IoT technologies
14. Self-starter and high motivation to implement new digital services
15. Strong problem-solving and troubleshooting skills
16. Excellent communication skills, both written and verbal, for remote engagement with field teams and customers
17. Solid German and English skills
18. Detail-oriented with the ability to document technical support requests and solutions in a knowledge base
19. Knowledge of software development lifecycle and software development tools
What we offer/Our benefits:
20. Hybrid work
21. Competitive Salary and Bonus
22. 25 days holiday
23. Pension
24. Death in service
25. Group Income Protection
26. Private Medical