The Senior Client Manager will play a pivotal role in overseeing client relationships within the business, ensuring customer retention and fostering growth. This position requires expertise in client management and a solid understanding of the transport & distribution industry.
Client Details
This organisation operates within the transport & distribution sector and is recognised for its dedication to providing seamless logistics solutions. As a large company, it offers a structured environment with a focus on delivering high-quality services to its clients.
Description
* Manage and nurture client relationships to ensure satisfaction and loyalty.
* Identify opportunities for client growth and propose tailored solutions.
* Lead operational development and customer related change projects.
* Monitor customer retention rates and implement strategies to improve them.
* Collaborate with internal teams to deliver on client expectations effectively.
* Analyse client performance metrics and provide regular updates to stakeholders.
* Act as the primary point of contact for key accounts within the logistics department.
* Resolve client queries promptly and maintain high service standards.
* Support the wider transport & distribution team in achieving departmental goals.
Profile
A successful Senior Client Manager should have:
* Proven experience in client management or account handling.
* Project and Operational development experience
* Strong knowledge of the transport & distribution industry.
* Exceptional communication and relationship-building skills.
* Ability to analyse data and present actionable insights.
* Proficiency in working collaboratively across departments.
* Problem-solving skills to address client concerns effectively.
Job Offer
* Competitive salary of £48,000 to £52,000 per annum.
* Car allowance or company car.
* 20% performance-based bonus tied to customer retention and growth.
* Hybrid - field based with travel to operational sites and customers premises
* Permanent role with opportunities for professional development.
* Engaging work environment within the transport & distribution sector.
If you're ready to take the next step in your career as a Senior Client Manager, apply now to join a forward-thinking team.