Job Description
Please note this role is on site 1 - 2 days per month
What will you be doing?
As a Salesforce Administrator, you are part of an Agile team helping to deliver world-class customer facing products.
You will evangelise Salesforce within the company, and work with the Business stakeholders and CRM Team to ensure requirements are delivered in a timely and efficient manner using Agile principles.
The role is principally responsible for establishing and managing the support activities of all applications and systems used to support and run the business that fall within the remit of CRM Services. This includes CRM (Salesforce) and PayPoint Back Office (including legacy applications).
A key focus of the role is to support the team drive down the number of incidents and set the team up to deliver excellent service to our business users who serve the Retailer and Merchants community.
What would we like from you?
1. Salesforce Administrator Certification with real life experience in this role
2. Responsible for handling escalation of issues from all SFDC users and feeding back to the end user
3. Manage user profiles, roles, permission sets, assignment rules, and license needs.
4. Create and customize standard and custom objects including fields (including formula fields), page layouts, sec...