Job Description
We are seeking a Business Change Manager to lead and support the successful adoption of change across our transformation programmes. This pivotal role is focused on the people side of change, ensuring that business change initiatives are effectively embedded and aligned with strategic objectives.The Business Change Manager will drive engagement and adoption across changes to business processes, policies, governance, systems, technology, data, roles, and organisational structures. Collaborating closely with project teams, business stakeholders, HR, communications, learning and development, and senior leadership, the role will champion change readiness, foster alignment, and help realise measurable benefits.What you'll be doing:
1. Developing and implementing human-centred change strategies that promote adoption, reduce resistance, and ensure clarity across stakeholder groups
2. Identifying and engaging key stakeholders to build alignment, assess resistance, and integrate mitigation plans into change delivery
3. Conducting impact and readiness assessments to evaluate the scale, scope, and preparedness for upcoming changes
4. Collaborating with Learning & Development and subject matter experts to assess training needs and design effective learning pathways
5. Crafting and delivering targeted communications tailored to stakeholder groups to build awareness and understanding of change impacts
6. Designing and facilitating engaging change interventions—such as coaching and workshops—to embed new ways of working
7. Tracking and reporting on adoption, engagement, and competency metrics to measure the effectiveness of change activities
8. Reviewing system and process changes with business stakeholders to assess their impact on customer journeys and outcomes
QualificationsWho we're looking for:
9. Professional certification in Change Management (e.g. Prosci, APMG) or equivalent practical experience is highly desirable
10. Strong grasp of change management principles, methodologies, and tools, with the ability to apply them effectively across transformation programmes
11. Proven track record of delivering end-to-end, people-centred change within business or technology transformation initiatives
12. Deep understanding of how individuals experience change, including familiarity with the change curve and behavioural responses
13. Experience influencing and collaborating with stakeholders at all levels to drive alignment and embed change
14. Skilled in facilitating workshops, crafting stakeholder communications, and supporting leaders through periods of transition
15. Knowledge of organisational design and operating model change, with the ability to translate strategy into actionable change plans
16. Comfortable working with HR, L&D, and Internal Communications to design and deliver targeted change interventions that drive adoption and measurable benefits
Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
17. The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
18. Generous pension contribution
19. Life assurance
20. Healthcare Plan (permanent employees only)
21. At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
22. Competitive family leave
23. Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
24. There are the many discounts we offer – both for our own products and at a range of high street stores and online
25. In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart
Additional InformationAt L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose. Share this article