KBB Recruitment are pleased to be recruiting for a Customer Service Coordinator on behalf of a growing national kitchen & bathroom distribution business. This role is ideal for someone with kitchen industry experience who thrives in a structured, process-led environment and enjoys delivering excellent customer service. This is a fully remote role with quarterly in-person team meetings, £28,000 | Full Time Monday to Friday. The Role You will support the end-to-end customer journey, ensuring kitchen and bathroom orders are processed accurately, delivered on time, and communicated clearly to trade partners and customers. Key Responsibilities Process orders, verify payments, and prepare quotes/documentation Check supplier acknowledgements and resolve discrepancies Coordinate deliveries and update customers on timelines Handle delays, back orders, and missing items Manage queries across multiple communication channels Process remedials/returns and maintain accurate documentation Skills & Experience Essential: Minimum 1 year kitchen industry experience Strong admin/coordination background Excellent attention to detail and organisation Confident communicator Strong numeracy and IT skills Preferred : Proactive, solutions-focused, calm under pressure Enjoys improving processes and workflows What’s On Offer Full training and onboarding Career development opportunities Supportive, modern, remote-first working environment All equipment provided How to Apply This position is being handled by KBB Recruitment. To apply, please send your CV and a brief covering note to (url removed) or contact Amber on (phone number removed). KBB Recruitment are acting as the employment agency for this position