MK Casino - Trainee Croupier page is loaded
MK Casino - Trainee Croupier
Apply locations MK Casino 416 time type Full time posted on Posted Yesterday time left to apply End Date: September 9, 2025 (19 days left to apply) job requisition id JR1002309
It's fun to work in a company where people truly BELIEVE in what they're doing!
Please come and work for us
We're committed to bringing passion and customer focus to the business.
Do you want to be part of an exciting market-leading business that can help your career scale to new heights?
Want to be part of the team to kickstart a successful new casino in the heart of Milton Keynes?
Then we are looking for you!
Position: Trainee Croupier
Location: Milton Keynes Casino
Hours Per Week: 40
Pay Rate: £12.37 per hour
At MERKUR Casino we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time.
Our colleagues are the heartbeat of our Casino that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.
We have a fantastic opportunity for a trainee croupier to join our casino team! The trainee croupier role is to deal the table games to a good standard whilst maintaining excellent customer service levels, adhering to the table gaming procedures.
We will provide the training you need to make you a success in this role!
Who Are Merkur?
MERKUR Slots arepart of the MERKUR Group (formerly the Gauselmann Group) since its acquisition in 2012. The MERKUR Group, founded in 1957, operates internationally, with a strong presence in Germany and numerous other countries including Spain, Serbia, Czech Republic, and the Netherlands, and is regarded as the foremost provider of gaming machines in Europe. In the UK, we currently operate over 230 high street Adult Gaming Centres under our MERKUR Slots Brand.
Have we got your attention? Want to know what’s in it for you?
About you:
We are looking for
* Must be able to possess a Personal Functional License (Gambling).
* Customer Focused
* Technical understanding of Gaming product and offering
* Confident in decision making
* Exceptional interpersonal and communication skills
* Ability for independent working in a fast paced, high-volume environment.
* Being flexible and able to work a variety of shifts including night shifts and weekends.
* Ideally candidates will live in Milton Keynes
Benefits:
* 28 days holiday (including Bank Holidays)
* Excellent Career Progression Opportunities
* Contributory Pension Scheme
* Life Assurance
* Discounts with high street retailers and restaurants through our benefits portal
* Employee assistance programme
Duties include but not limited to:
* Delivers an appropriately tailored commentary and service experience to every guest.
* Demonstrates gaming product knowledge.
* Develops an ability to deliver learn to play sessions.
* Shows knowledge and leads by example in the promotion and upselling of site promotions.
* Identifies and notifies managers of any potential and known high value players.
* Full responsibility for the operation of assigned Gaming table.
* Maximize gaming efficiency by ensuring game speed is in line with Company standards.
* Gaming transactions completed and recorded accurately and efficiently in line with Company procedures.
* Ensure table transactions are properly accounted for through the accurate and transparent reconciliation of funds.
* Monitor float levels and notify inspector/pit boss in a timely manner when fills or credits are required.
* Show an acute awareness and understanding of Game Protection through managing and reporting suspicious, aggressive and major play action in a timely and efficient manner.
* Provide an audible commentary to inform players of the progress of the game and enable surveillance to monitor all chip and cash transactions.
* Rating and recording of customer activity and cash drop.
* Lead by example in the confident and appropriate resolution of player disputes in line with Company policy and procedures.
* To promote the company in a professional and positive manner with both internal and external contacts or at any other opportunity.
* To ensure that the company’s equal opportunities policy is adhered to at all times.
* To adhere to all company health and safety practices and procedures and action as appropriate should any issue arise.
* To attend and conduct meetings as and when required.
* Responsible for understanding and ensuring compliance with internal Responsible Gambling policies and UK Gambling Commission Licence Codes of Conduct and Practice (LCCP)
* To promote awareness of Responsible Gambling strategies and procedures. Ensuring Responsible Gambling is an integral part of the daily operation.
* To be proactive in safeguarding our customers and the business by ensuring that standards of compliance both internally and externally are delivered to the highest level and opportunities to improve are identified to support the business objectives.
In keeping with accepted principles of good Company practice, you may be required to undertake additional or alternative duties related to your position as directed from time to time by your Line Manager.
Full job description can be provided on request.
Want to know more? Apply today and our recruitment team will be in touch!
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
MKCAS
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
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