Concentrix Belfast, Northern Ireland, United Kingdom
Chat Customer Support Advisor
Concentrix Belfast, Northern Ireland, United Kingdom
Job Description
Experience the power of a game-changing career
Are you an avid online shopper with a passion for fashion and all things retail? Concentrix is seeking motivated individuals to join our team as a Customer Support Advisor.
Job Title:
Chat Customer Support Advisor
Job Description
Experience the power of a game-changing career
Are you an avid online shopper with a passion for fashion and all things retail? Concentrix is seeking motivated individuals to join our team as a Customer Support Advisor.
We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
This exciting role is perfect for a people’s person ready to be a brand ambassador for a leading international clothing retailer! We want applicants who are enthusiastic and motivated, people who are willing to go the extra mile to exceed our customer’s expectations.
As a Customer Support Advisor, you’ll need to be empathetic and patient with a friendly and bubbly personality without compromising on professionalism.
If you’re ready to take up a new challenge then put your passion for communication to good use and apply today!
Career growth and personal development
This hybrid, full-time position is a great opportunity to expand your career and experience the power of what’s next while developing “friends for life” at the same time. Working from the comfort of your home and on-site in our Belfast office once or twice weekly, we’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.
What You Will Do In This Role
As a Customer Support Advisor on our team, you will:
* Respond to customers via Social Media / chat and E-Mails, providing excellent customer service
* Maximize opportunities to showcase brand's products
* Respond to general customer queries i.e. missing orders, payment issues, product availability, or recommendations
* Deal with order queries including cancellations, returns, modifying orders
* Ensure a professional call manner and remain knowledgeable on products/services on offer
* Maintain and proactively improve sales skills, product knowledge and competitor knowledge
* Develop relationships with customers and encourage referrals
* Provide the best possible customer experience at all times
Your Qualifications
Concentrix is a great match if you:
* Are proficient or bilingual in English (verbal and written)
* Are flexible to work on an 8-hour rotational shift pattern, Monday to Sunday between 8am and 12 midnight
* Have a minimum broadband speed of 10Mbps and a private/ distraction free location when working from home
* Have a minimum of 6 months customer service experience
* Have excellent interpersonal and communication skills
* Have a spotless record, free from any credit, criminal or disciplinary issues
If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role.
What’s In It For You
In this role, we offer benefits that help you support your unique lifestyle:
* A competitive salary of £12.25 per hour with fortnightly pay
* 28 days of vacation
* Pension Scheme: auto enrolment after 92 days employment (if eligible)
* Employee Assist Program:a range of support and resources, accessed free
* Benefex Employee Savings: access to hundreds of lifestyle savings, free online courses and a selection of wellbeing resources
* 0% Joining fee and discounted membership at PUREGYM
* Comprehensive UNUM Dental cover enabling you to claim back costs of dental care for you and your dependents
* Employee Stock Purchase Plan (ESPP) allowing you to buy Concentrix stock (CNXC)
* Group Life Assurance: open to all UK employees from day 1 of employment
* Eyecare vouchers
* Refer a Friend incentive
Experience the best version of you!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 550k+ game-changers around the globe call Concentrix their “employer of choice.”
Concentrix is an equal opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Eligibility to work
In accordance with the United Kingdom’s law, only applicants who are legally authorised to work in the UK will be considered for this position.
Location:
GBR Belfast - Maysfield
Language Requirements:
English
Time Type:
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
R1556856
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at Concentrix by 2x
Sign in to set job alerts for “Customer Support Advisor” roles.
Belfast, Northern Ireland, United Kingdom £12.75-£12.75 3 weeks ago
Belfast, Northern Ireland, United Kingdom 5 days ago
Belfast, Northern Ireland, United Kingdom 1 week ago
Belfast, Northern Ireland, United Kingdom 1 week ago
Lisburn, Northern Ireland, United Kingdom 1 week ago
Ballyclare, Northern Ireland, United Kingdom 2 weeks ago
Belfast, Northern Ireland, United Kingdom 4 weeks ago
Bangor, Northern Ireland, United Kingdom 1 week ago
Newtownards, Northern Ireland, United Kingdom 1 week ago
Lisburn, Northern Ireland, United Kingdom 1 day ago
Belfast, Northern Ireland, United Kingdom 1 week ago
Belfast, Northern Ireland, United Kingdom 3 weeks ago
Inbound Customer Service/Sales Advisor Belfast
Belfast, Northern Ireland, United Kingdom 2 weeks ago
Belfast, Northern Ireland, United Kingdom 2 days ago
Craigavon, Northern Ireland, United Kingdom 1 week ago
Belfast, Northern Ireland, United Kingdom 4 hours ago
Holywood, Northern Ireland, United Kingdom 1 day ago
Ballynure, Northern Ireland, United Kingdom 5 days ago
Belfast, Northern Ireland, United Kingdom 3 weeks ago
Lisburn, Northern Ireland, United Kingdom 1 day ago
Newtownabbey, Northern Ireland, United Kingdom 2 weeks ago
Belfast, Northern Ireland, United Kingdom £25,400.00-£25,400.00 3 weeks ago
Newtownabbey, Northern Ireland, United Kingdom 3 weeks ago
Ballyclare, Northern Ireland, United Kingdom 4 days ago
Retirement Specialist (Retirement Customer Services Executive)
Belfast, Northern Ireland, United Kingdom 1 week ago
Belfast, Northern Ireland, United Kingdom 5 days ago
Belfast, Northern Ireland, United Kingdom 1 week ago
Lisburn, Northern Ireland, United Kingdom 2 weeks ago
Belfast, Northern Ireland, United Kingdom 1 week ago
Lisburn, Northern Ireland, United Kingdom 4 days ago
Newtownabbey, Northern Ireland, United Kingdom 3 weeks ago
Dunmurry, Northern Ireland, United Kingdom 1 hour ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr