We're looking for a knowledgeable and customer-focused Technical Support Engineer to join our team. This is an exciting opportunity for someone who enjoys solving problems, supporting clients with their technology, and ensuring reliable, high-quality service.
About Us
Zero 7 is a trusted name in business telecoms and IT services, providing bespoke solutions across the South West and beyond. We're passionate about technology, local business, and excellent customer service — and we're ready to grow.
Why Join Us?
* Stable, full-time role with £27,000 basic + commission
* Hands-on training in products, services, and systems
* Friendly, supportive team environment
* Free parking and company mobile phone
What You'll Do
* Provide first- and second-line technical support to clients across telecoms and IT services
* Troubleshoot and resolve hardware, software, and connectivity issues (remote and on-site)
* Escalate complex cases to senior engineers or third-party vendors when necessary
* Configure, install, and maintain telecoms, networking, and IT systems
* Log and manage support tickets through the company CRM/helpdesk system
* Monitor system performance and proactively identify potential issues
* Deliver excellent customer service, keeping clients updated throughout issue resolution
* Support the roll-out of new products, updates, and upgrades
* Assist the sales and project teams with technical input when required
What You'll Bring
* Previous experience in a technical support or IT helpdesk role
* Good knowledge of networking, telecoms, or IT systems
* Strong troubleshooting and problem-solving skills
* Clear and confident communication skills (written and verbal)
* Ability to manage priorities in a busy support environment
* Team player with a proactive and customer-focused approach
* Full UK driving licence and own vehicle (for on-site visits)
Salary & Benefits
* £27,000 basic salary
* Company mobile phone
* Free on-site parking
* Full training provided
* Career growth opportunities
* Supportive and friendly workplace culture
Hours & Location
* Monday to Friday, 8:45 AM – 5:15 PM
* Based full-time at:
Commpliment House, Upcott Park, Pottington, Barnstaple, EX31 1AD
* Some flexibility may be required to meet client or business needs
Job Type: Full-time
Pay: From £27,000.00 per year
Benefits:
* Additional leave
* Company events
* Discounted or free food
* Employee discount
* Free parking
* On-site parking
Work Location: In person