The main purpose of the job is to provide reception and administrative support to the GP Practice to enable the medical and nursing staff to provide an effective, efficient, and caring service to the practice population.
The reception area at the surgery is currently open 8:00am 6:00pm Monday to Friday each week and has a late surgery until 8:00pm hours on a Tuesday. The medical reception staff have various duties which include manning the reception desk, dealing with queries from both patients and outside agencies and other administration tasks.
Notify patients when clinics are running late.
Answer telephone & deal with all enquiries as they arise.
Deal with enquiries from other healthcare professionals and other agencies as requested in an efficient manner.
Extract notes and patients' summaries from computer.
Administration tasks such as completing registrations, deductions, booking interpreters.
To bring to the attention of the Practice Management team all complaints, comments, and suggestions.
Dealing with emergency calls or taking requests for urgent house calls and notifying the Team Leader immediately.
~ Attend to patients when an emergency arises in the practice & notify Doctor/Nurse immediately.
Completing a morning and evening checklist such as adding the clinicians' names to their room doors, replacing bed rolls, and turning computers on/ off.
Assist in the induction of a new member of staff/or student.
Ensuring the out of hours message is correct prior to leaving the practice and the phones lines are turned over.
The GP Practice comprises 8 GPs, 2 Pharmacists, 1 Practice Nurse, 2 Health Care Assistants, 2 Practice Managers, 3 Care Coordinators, Social Prescribing Link Worker and an Administration and Secretarial team.
2. JOB PURPOSE
The main purpose of the job is to provide reception and administrative support to the GP Practice to enable the medical and nursing staff to provide an effective, efficient, and caring service to the practice population.
The reception area at the surgery is currently open 8:00am 6:00pm Monday to Friday each week and has a late surgery until 8:00pm hours on a Tuesday. The medical reception staff have various duties which include manning the reception desk, dealing with queries from both patients and outside agencies and other administration tasks.
Greet patients and book them into the computer system on arrival.
Taking in prescription requests whilst on reception.
Notify patients when clinics are running late.
Answer telephone & deal with all enquiries as they arise.
Deal with enquiries from other healthcare professionals and other agencies as requested in an efficient manner.
Extract notes and patients' summaries from computer.
Administration tasks such as completing registrations, deductions, booking interpreters.
To bring to the attention of the Practice Management team all complaints, comments, and suggestions.
Dealing with emergency calls or taking requests for urgent house calls and notifying the Team Leader immediately.
~ Attend to patients when an emergency arises in the practice & notify Doctor/Nurse immediately.
Completing a morning and evening checklist such as adding the clinicians' names to their room doors, replacing bed rolls, and turning computers on/ off.
Assist in the induction of a new member of staff/or student.
Ensuring the out of hours message is correct prior to leaving the practice and the phones lines are turned over.
To take in monies from patients for insurance reports/ private medicals etc and to record all monies coming into the practice in the receipt book.
Participate in Practice Development Team Building and action plans.
To comply & keep up to date with the Data Protection Act.
To identify own training needs.
To undertake training, including statutory and mandatory training and to meet personal development needs.
To support training and development of self and other Practice staff.
To maintain personal professional competency and appropriate development.
To carry out the duties and responsibilities of the post in accordance with Practice policies.
General housekeeping of the Waiting room and reception areas.
Required to comply with all relevant national and local, statutory and
mandatory requirements including Health & Safety, Infection Control, and prevention of Health Acquired Infections.
The post may involve travel for training purposes. in reception or customer care role.
Computer literate; able to type and use a variety of office systems including word processing and spreadsheets..
Fluency in spoken English.
Understanding of confidentiality and Data Protection requirements.
Ability to use office equipment such as a photocopier.
2. JOB PURPOSE
The main purpose of the job is to provide reception and administrative support to the GP Practice to enable the medical and nursing staff to provide an effective, efficient, and caring service to the practice population.
The reception area at the surgery is currently open 8:00am 6:00pm Monday to Friday each week and has a late surgery until 8:00pm hours on a Tuesday. The medical reception staff have various duties which include manning the reception desk, dealing with queries from both patients and outside agencies and other administration tasks.
Greet patients and book them into the computer system on arrival.
Taking in prescription requests whilst on reception.
Notify patients when clinics are running late.
Answer telephone & deal with all enquiries as they arise.
Deal with enquiries from other healthcare professionals and other agencies as requested in an efficient manner.
Extract notes and patients' summaries from computer.
Administration tasks such as completing registrations, deductions, booking interpreters.
To bring to the attention of the Practice Management team all complaints, comments, and suggestions.
Dealing with emergency calls or taking requests for urgent house calls and notifying the Team Leader immediately.
~ Attend to patients when an emergency arises in the practice & notify Doctor/Nurse immediately.
Completing a morning and evening checklist such as adding the clinicians' names to their room doors, replacing bed rolls, and turning computers on/ off.
Assist in the induction of a new member of staff/or student.
Ensuring the out of hours message is correct prior to leaving the practice and the phones lines are turned over.
To take in monies from patients for insurance reports/ private medicals etc and to record all monies coming into the practice in the receipt book.
Participate in Practice Development Team Building and action plans.
To comply & keep up to date with the Data Protection Act.
To identify own training needs.
To undertake training, including statutory and mandatory training and to meet personal development needs.
To support training and development of self and other Practice staff.
To maintain personal professional competency and appropriate development.
To carry out the duties and responsibilities of the post in accordance with Practice policies.
General housekeeping of the Waiting room and reception areas.
Required to comply with all relevant national and local, statutory and
mandatory requirements including Health & Safety, Infection Control, and prevention of Health Acquired Infections.
The post may involve travel for training purposes. in reception or customer care role.
Computer literate; able to type and use a variety of office systems including word processing and spreadsheets..
Fluency in spoken English.
Understanding of confidentiality and Data Protection requirements.
Ability to use office equipment such as a photocopier.
English Language O level/GCSE or equivalent
Computer Literacy familiar with a variety of Office software systems
Fluency in spoken English
Computer Literacy familiar with a variety of Office software systems
Experience of working in a Primary Care or NHS setting
Able to work flexible hours and overtime
English Language O level/GCSE or equivalent
Computer Literacy familiar with a variety of Office software systems
Fluency in spoken English
Computer Literacy familiar with a variety of Office software systems
Experience of working in a Primary Care or NHS setting
Able to work flexible hours and overtime
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Heaton Road Surgery
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