Join to apply for the Service Desk Representative role at Vrieservice.
We have partnered with a leading global technology company to recruit a team of passionate and flexible service desk representatives.
Our Client provides communications, network services, security, cloud solutions, voice and managed services to customers worldwide. As a member of the service desk team, you will support businesses via telephone and email to deliver 1st line support to resolve their issues.
Our focus is very much on providing a high quality, right first-time service, not high volume, low engagement calls.
Our office is open Monday - Sunday, and candidates should be fully flexible to cover various shift patterns during this time. Although weekend work is expected, normally you would only work 1 in 3 weekends. Full visibility of the rota will be given, and you can see your shift pattern up to 8 weeks in advance.
In return, you will benefit from:
* Full training
* A starting annual salary of £25,396.80
* After completing a 3-month probation, real opportunities to earn approximately £28,000 per annum
* Genuine opportunities for progression and development
* Annual Performance Bonus
* Generous 33 days annual leave (including Public Holidays)
* Company Sick Pay
* Monthly incentives and competitions
* Free on-site parking
* Shift allowance (where applicable)
* Access to over 5,000 in-house training courses through the MyPath programme
While experience in a similar role is advantageous, what really matters is your enthusiasm, ability, and willingness to learn.
All we ask is that you:
* Have excellent customer service skills, experience, empathy, problem-solving & analysis, positive attitude, and good communication skills.
We operate a hybrid working pattern with a mix of home working and on-site work. During your 3-month probation, you will be expected to work mainly from the Crewe office to assist with training.
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