At Nationwide, a Customer Representative role is about supporting our customers with our services across all channels. From transactions on the till and handling inbound calls to supporting product applications through digital sales, you will be trained to provide first-class service in person, via phone, and online.
This important role within the branch involves working closely as part of a team to protect and look after our customers.
We need a Customer Representative for our branch in Whitstable. This is a permanent part-time position, working 17.5 hours per week, Monday to Saturday.
Our interview date is likely to be 15th May 2025.
Salary: From 1 July 2025, the salary will increase to £25,250. If advertised as part-time, the salary will be pro-rata.
You need to be within a 45-minute commute of the branch. Despite branch closures elsewhere, Nationwide maintains the UK’s largest branch network, with over 600 branches. If your preferred location is outside the 45-minute range, please check our other vacancies.
Your training will be virtually based in the branch. The first 3 weeks are crucial for your career development, and during this period, we ask that no holiday is taken.
If we receive a high volume of applications, the advert may close early, so apply soon.
What you’ll be doing
Each branch is unique, and we all work together to improve our branches. As a Customer Representative, you will handle transactions, educate customers on digital services, and assist with queries across various channels including online and phone. Building your knowledge daily to answer customer questions is essential, as they are our top priority.
About you
We value your experience and skills, but also who you are. Our diverse customer base reflects the importance of diversity among our employees.
If you want to make a difference, guiding customers through online banking and discussing our services, and are comfortable using digital tools, you could be a great fit. You will be frontline in protecting our customers and building our society.
Our customer-first behaviors include:
* Feel what customers feel: Empathize and understand customer needs using their feedback.
* Say it straight: Be honest, direct, and clear in communication.
* Push for better: Challenge the status quo and seek continuous improvement.
* Get it done: Prioritize impactful actions, be decisive, and accountable for outcomes.
Show how these behaviors resonate with you and where you have demonstrated them.
The extras you’ll get
Benefits include:
* A personal pension with employer contributions
* Up to 2 days paid volunteering annually
* 25 days holiday (pro-rata)
* Life assurance worth 8x your salary
* Additional benefits through salary sacrifice schemes
* Performance-related bonuses
* Training and development opportunities
* Health and wellness options via Wellhub
Banking – but fairer, more rewarding, and for society’s good
As a mutual owned by our members, we challenge the financial sector status quo, share profits with customers, and prioritize their needs. We aim to support and improve lives through fairer banking.
If you’re inspired by this mission and care about our customers, you’re one of us.
At Nationwide, you will grow and be rewarded, valued, recognized, and inspired. We celebrate achievements and work for the benefit of customers, communities, and society.
What to do next
If interested, click ‘Apply Now’, attach your CV, and answer a few questions. We’ll invite you to complete online assessments, including situational judgment and numerical tests, within 48 hours of application. You can also access hints, tips, and videos about working at Nationwide in your candidate hub. We respond to all applicants and will contact you after the closing date with the outcome.
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