Permanent role to join our office team.
Start date: 1st April 2026.
30 hours a week minimum - please indicate in your cover letter how many hours you are ideally looking for.
Small business (20-30 employees).
Seedball is a female-founded eco-enterprise that manufactures and retails a range of wildflower seed products. We’re looking for an Account Manager and Coordinator to be the vital link between our retailers/customers and the dispatch team. You’ll also be the first point of contact for the company over the phone and emails, you’ll be responding to enquires, processing orders and ensuring that any special (sometimes complex!) requirements of retailers are met so that their orders arrive exactly how they need it. It’s an active operational role, interacting with people across our operations and sales roles.
Responsibilities
* Customer Support: Being the welcome voice of Seedball. You’ll be the first point of contact in our friendly Seedball way. You’ll answer calls, respond to emails and guide retail partners through the order process. We’re looking for someone with a happy, friendly and professional phone manner who is proactive about picking up the phone and enjoys helping people.
* Retailer-Dispatch Bridge: Responding to enquires and processing b2b and b2d orders, understanding and organising shipping and labelling requirements for our retailers and translating those for our dispatch team to ensure all deliveries are sent correctly. We’re looking for someone who can work and communicate well across different teams.
* Data & Documentation: Completing supplier documentation and forms, updating product data in spreadsheets and our CRM system and generally ensuring all record-keeping is up to date and accurate.
The type of person we're looking for:
* You’re professional, upbeat, and proactive about picking up the phone to solve a problem, and enjoy talking to people.
* You’ve a great eye for detail and can follow processes with diligence and care.
* You’d embrace and enjoy the variety of a small business and would be happy to jump from a client call to a technical shipping form to ordering labels for a bespoke order without feeling overwhelmed.
* You handle problems and issues with a calm, professional, and ‘can‑do’ attitude.
Skills and Experience
* Experience in sales/customer operations or a related administrative or account management role.
* Excellent organisational skills with the ability to manage multiple projects simultaneously and re-prioritise quickly when needed, all while keeping attention to detail.
* Effective communication skills, both written and verbal, to liaise across our team and customers.
* Proficiency in data analysis tools such as Excel and CRM software.
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