Underwriting Operations Support - Slips/Premiums/Binders - Lloyd's Insurance
£50-65k + excellent bonus potential & benefits
This role is an essential part of the Technical Operations Team, and the purpose of the role is to complete and support the risk capture and endorsement processing, ensuring the accurate and timely capture of appropriate data.
Duties & Responsibilities
Binding and Endorsement Processing
* Ensure, maintain and be responsible for the entry and accuracy of data within the underwriting system of record from the underwriting slips and endorsements for inwards business across multiple Lines of Business.
* Forge strong working relationships with key stakeholders and take ownership for managing relationships with specific underwriting teams.
* Support the team initiative of improving the Binding and Endorsement Operational function by reviewing existing processes and creating efficiencies.
* Manage and resolve Binding and Endorsement Queries promptly and accurately using the Query management tool and regular face-to-face communication with Underwriters and Underwriting teams and email and TEAMS communication with the outsourced processing teams.
Data Quality
* Gain a high level of understanding of each Line of Business and their processes by attending learning sessions and communicating with the underwriters and underwriting assistants.
* Work closely with outsourced providers to ensure that Data quality and performance targets are met and issues are identified and addressed
* Ensure that all identified data quality errors are corrected by the following day, after they are discovered and define and implement corrective actions to prevent errors recurring.
Performance Monitoring & Reporting
* Ensure full understanding of month end procedures and that all deadlines are completed in a timely manner.
* Review and respond to complex queries received from internal and external stakeholders in a timely and manner.
* Participate in key meetings and lead where required.
* Take ownership of relevant responsibilities ensuring that all the SLA’s are met on time with no exceptions.
* Fully support both internal and external audits ensuring all action points arising from the audit are completed within given deadlines.
* Run and manage current and future reporting requirements and identify trends and areas for improvement.
Minimum Qualifications, Skills & Experience
* Demonstrated Operations Experience.
* 3 years’ experience in a similar operations role.
* 3 years’ experience dealing with one of the following classes of business; Aviation, Marine, Property.
* 3 years’ experience dealing with one of the following policy types: excess of loss, treaty, delegated authority insurance policy types.
* A practical understanding of Underwriting systems.
* Basic competency in MS Office applications: Word and Adobe Standard required.