We have an excellent opportunity for a Revenues Officer to join our Revenues team here at Wokingham Borough Council, on a full-time, 2-year Fixed Term Contract.
As Revenues Officer, you will assist in the maintenance of accurate tax collection records for Council Tax & Business Rates, ensuring that all tax liabilities due are correctly billed. Working with the Senior Revenues Officer, you'll make decisions regarding discounts, reliefs, and exemptions in line with legislation and Council Policies, while ensuring all bills, reminders, and notices are issued correctly and on time.
You'll deal with all types of enquiries from Council Taxpayers, Businesses, and their representatives via telephone, email, or written correspondence, and make arrangements for outstanding liabilities, including processing customer requests to set up Direct Debits. You'll also keep up to date with relevant legislation and the software systems employed to discharge this work, assisting in the monitoring of service delivery in accordance with corporate standards.
This is a fantastic opportunity for a compassionate, empathetic, and motivated professional with experience in customer service, Council Tax and Business Rates collection, or public sector revenue management to join our team.
⭐Staff Benefits⭐
Not only is this an excellent opportunity, but it’s a fantastic time to join our team. You will receive an extensive range of employee benefits including:
⭐Generous Annual Leave – 27 days annual leave (rising by 5 days after 5 years of continued local government service), plus bank holidays
⭐Local Government Pension Scheme
⭐GP Helpline - Available 7 days a week
⭐Employee Assistance Programme - Including a 24/7 Your Care Helpline
⭐Free Eye Tests and Flu Vaccines
⭐Free Onsite Gym - Located at Shute End Offices, Wokingham
⭐Local & Lifestyle Discounts - Save on shopping, entertainment, dining out & more
⭐Move through Menopause Course
⭐Sports & Social Group Activities – Including running, football, cricket & more
⭐Learning & Development Opportunities
⭐Employee Networks
⭐And more!
Key Responsibilities
1. Assist in the maintenance of accurate tax collection records for Council Tax& Business Rates thus ensuring that all tax liabilities due are correctly billed.
2. Make decisions in respect of discounts/reliefs and exemptions allowed in individual cases within the context of Council Tax & Business Rates legislation and Council Policies.
3. Ensure that all relevant bills, reminders and other appropriate notices are correct and issued in accordance with the timescales set for the service.
4. Make arrangements in respect of Council Taxpayers and Businesses and / or their representatives in respect of outstanding liabilities.
5. Process Customer requests to pay Council Tax/Business Rates setting up Direct Debits.
6. Deal with all types of enquiries from Council Taxpayers, Businesses and / or their representatives, Members or other key stakeholders.
Candidate Requirements
7. Relevant qualification, or equivalence experience in Council Tax and Business Rates collection
8. Previous Customer Service experience (minimum 6 months)
9. Must possess good inter-personal and communications skills - both written and verbal
10. Computer literate; good IT skills including office software such as Microsoft
11. Basic understanding of the principles of billing and collection both council tax and business rates
Our Area:
Wokingham Borough Council has recently been ranked 2nd most productive council in England by the Impower Productivity Index, recognising our strong performance and efficient use of public money.
Our Borough is set in the heart of Berkshire with excellent transport links to Reading and central London. Our area comprises of a vibrant and historical market town, attractive villages, and miles of beautiful countryside.
We’re home to a range of high performing schools, a host of international businesses and an incredible community. The borough has a strong local economy with accelerated growth, a range of excellent public facilities and low levels of crime, offering an exceptional quality of life.
Click the link below and Apply Today!
Alternatively, to arrange an informal discussion about the role, contact Becky Mortimer-Browne, Service Manager - Revenues & Recovery, via Becky.mortimer-browne@wokingham.gov.uk (Strictly no agencies).