Phone Number: 02870326600
Email: info@riadaresourcing.com
Job description
An opportunity for a Counter Assistant in Lurgan to provide front-line support and advice to the public. The role involves handling housing-related enquiries, assisting with applications and repairs, and ensuring customers receive accurate information and guidance in a professional manner. About the role: £13.26 per hour Monday to Friday (9.00 am - 5.00 pm) 37 hours a week Holidays: 35 days pro rata Duration: Temporary, ongoing Please note closing date for this vacancy is Friday 3rd October 2025 at 12 noon- however you can register your interest for other upcoming vacancies by applying today
Responsibilities
* Collect information to understand a customer’s need and accurately capture information on systems.
* Provide advice on housing benefit, universal credit, payments, repair requests, housing solutions and application support, properties available, planned maintenance, community issues.
* Provide assistance with reporting repairs, provision of documentation, form filling, reporting ASB.
* Signposting & passing customer requests to other officers and department.
Skills and Qualifications
Essential Skills
* Hold a BTEC National or equivalent Professional or Technical qualification plus at least one year’s relevant general administrative experience. OR
* Have five GCSE, or equivalent qualification, plus at least two years’ relevant general administrative experience. OR
* Candidates not holding the above level of qualifications but with three years’ relevant general administrative experience may also be considered.
* Experience of direct delivery of customer service to the public via the telephone or face to face within the last year.
* Experience in using a range of computer packages including Word, Excel, Outlook.
* As part of the reference checking and vetting process for this position you will be requested to undertake a Basic AccessNI Disclosure. Having a criminal record will not necessarily be a bar to obtaining a position.