Job Description:
Credit Control Officer
High Street Kensington (London, W8 5ED)
Hybrid working
Permanent
37.5 hours
Salary: £29,000 per annum
Advert closes Tuesday 17th February 2026
We make health happen
At Bupa, our purpose is clear: help people live longer, healthier, happier lives and make a better world. As a Credit Control Officer (Junior) at Cromwell Hospital, you’ll play a vital role in keeping our finances healthy so we can keep delivering world‑class care. You’ll join our Billing & Credit Control team, part of the Cromwell Finance function, supporting Bupa UK Health Services. This is a great opportunity to build your career in healthcare finance while making a real difference to patients and colleagues.
How you’ll help us make health happen
1. Reduce aged debt and outstanding accounts in line with hospital credit control policies.
2. Build strong relationships with customers and liaise daily with key contacts to secure prompt payment.
3. Produce routine debtor letters and chase overdue accounts by phone
4. Discuss account queries with patients and manage disputes, working with internal teams to resolve issues quickly
5. Review unallocated cash daily and match payments to invoices where possible.
6. Manage the Credit Control team mailbox and respond to general queries.
7. Support insurance and self‑pay debt processes as needed flexibility is key.
8. Maintain hospital refunds and assist with other tasks as directed by Team Leaders
9. Build effective working relationships across Finance and the wider business
Key Skill & Qualifications needed for this role
10. Previous experience in a financial administrator role is required
11. Strong customer service skills—you’ll be confident and professional when speaking with patients and clients.
12. Good Excel, Word and Outlook skills, with attention to detail and accuracy is essential
13. Analytical mindset—able to find relevant information and spot opportunities for improvement
14. Excellent communication and collaboration skills; calm under pressure and organised is required
15. Flexible and proactive—you’ll adapt quickly when priorities change
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family-friendly benefits.
16. Joining Bupa in this role you will receive the following benefits and more:
17. 25 days holiday, increasing through length of service, with option to buy or sell
18. Bupa health insurance as a benefit in kind
19. An enhanced pension plan and life insurance
20. Onsite gyms or local discounts where no onsite gym available
21. Various other benefits and online discounts
Why Bupa
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.