Job Purpose
We are seeking an accomplished
Senior Director of Inside Sales
to lead our global Inside Sales organization. This leader will be accountable for driving new business, renewals, and account growth across specific customers segments and lines of business, while maximizing automation, synergies across teams, and collaboration with Field Sales and other go-to-market teams.
The successful candidate will combine strategic vision with operational discipline and a passion for leveraging AI-driven tools and processes to scale performance.
Key Responsibilities
Leadership & Strategy
* Define and execute Inside Sales strategy ensuring balanced revenue, renewal, and pipeline goals.
* Lead and mentor 7 frontline managers, responsible for 1/ Technology renewal, 2/ Trados existing and new sales to Academics and LSP, 3/ account management for our mid-market and long tail technology and service customers and 4/ lead generation and qualification.
* Instill a culture of accountability, continuous improvement, and innovation.
* Collaborate closely with Field Sales, Marketing, Support, and Product/Services teams to deliver a seamless, customer-centric go-to-market motion.
Revenue, Growth & Synergies
* Own and deliver Technology and Services revenue targets.
* Optimize the synergies across the Inside Sales perimeter, ensuring SDRs, Sales Reps, Account Managers, and Renewals work as an integrated engine.
Automation & Operational Excellence
* Champion the use of automation and AI-driven tools to improve productivity and effectiveness.
* Standardize processes and playbooks across all teams while adapting to different sales cycles.
* Continuously improve efficiency through data insights, workflow automation, and system integration.
Talent Development
* Build and scale a strong leadership bench.
* Create role-specific enablement and nurture talents for the overall sales organization.
* Foster a learning culture that embraces technology, collaboration, and data-driven decision-making.
Skills & Experience
* Extensive progressive Inside Sales leadership experience in SaaS and/or Services, with proven ability to manage at scale.
* Demonstrated success in leveraging automation and AI to improve sales productivity and predictability.
* Experience managing large, multi-role organizations across new and existing business.
* Track record of driving cross-functional collaboration with Field Sales, Marketing, and Customer Success.
Life at RWS -
If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood, then you'll love life at RWS.
Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career.
In return, we expect all our people to live by the values that unite us:
to partner
, putting clients fist and winning together
, to pioneer
, innovating fearlessly and leading with vision and courage,
to progress
, aiming high and growing through actions and
to deliver
, owning the outcome and building trust with our colleagues and clients.
RWS embraces DEI
and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.
RWS Values
Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as RWS.
Recruitment Agencies:
RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.