Social network you want to login/join with:
Be a recognised technical expert for a minimum of 2 systems/services within the team's remit.
Ability to ensure that all platforms/systems/services under your control achieve the agreed availability targets. Ensure that adequate expert support is available 24 x 7 x 365.
Recommend changes to procedures and processes to improve service availability, data integrity, and system performance.
Represent and lead operational responsibilities in projects, ensuring design and support models are fit for purpose.
Support and implement the team's technical strategy, deploying new systems, configuration changes, managing upgrades and maintenance, while maintaining high service availability, operational efficiency, and quality.
Stability: Specify, build, secure, and support environments that enable subscriber services within the mobile core network, providing expert support for all systems within the 2nd Line Mobile Operations department.
Produce infrastructure management documentation such as support documents, fault finding documents, and expert advice.
Mentor and train team members.
Lead on your technical area to ensure ESN requirements are met for Home Office audits and SLAs.
Lead technical aspects of post-incident reviews, driving improvements based on service improvement plans.
Participate in vendor Operational Review Meetings, leading workstreams as appropriate, ensuring value from supplier spend.
Skills
Extensive troubleshooting and issue resolution on network firewalls.
Industry-recognised certifications or equivalent experience.
Proven experience supporting a large-scale firewall estate, preferably Fortinet and/or Checkpoint.
Hands-on experience with the full operational lifecycle of firewalls: deployment, configuration, troubleshooting, upgrades, and patching.
Good understanding of data networking protocols, specifically TCP/IP, load balancing, routing, and switching.
Experience with network virtualization technologies such as SDN/NFV/NSX-T is advantageous.
Awareness of the Telecommunications Security Act (TSA) is a plus.
Experience dealing with internal/external customers and third-party suppliers, ensuring reliable communication.
Experience in a 24x7 real-time service support environment.
Deep experience in operational incident handling and resolution, delivering complex solutions.
Good understanding of the commercial aspects and limitations of supporting the estate.
Benefits include:
* Annual on-target bonus of 10% (personal and company multipliers)
* BT Pension scheme with minimum 5% employee contribution and 10% BT contribution
* Life Assurance
* Direct share scheme
* Exclusive discounts on BT broadband packages
* 50% off EE mobile plans and discounts for friends and family
* Access to My Discounts retail savings
* Discounted EE TV packages including TNT Sport and NOW Entertainment
* Support for working parents, including paid leave options
* Optional healthcare benefits such as dental insurance and gym memberships
* 25 days annual leave, increasing with service, with buy holiday option
* Volunteering days
* Electric vehicle salary sacrifice scheme ('My EV')
Leadership and Future Focus
Leading inclusively and safely: Inspire trust through self-awareness, honesty, and integrity.
Owning outcomes: Make decisions that benefit the organization.
Delivering for the customer: Execute priorities that add value.
Being commercially savvy: Maintain a strong commercial focus with an external perspective.
Looking to the future: Foster a growth mindset and build diverse, future-ready teams.
#J-18808-Ljbffr