Company: Glow
Location: Stoke-on-Trent, United Kingdom
Salary: £12.23 an hour
Contract type: Relief
Hours per week: 0 (Shift availability)
About the Role
Relief Concrete – Homelessness. As a Relief Worker you’ll provide support and advice to people experiencing homelessness. You’ll make sure customers feel comfortable, can manage their tenancy and signpost to other support such as housing, health and welfare. We will offer you shifts we have available and you can pick the shifts that suit you.
Job Requirements
* Provide flexible, compassionate support to customers with complex needs, including homelessness, substance use, mental health.
* Cover reception tasks including phone calls, handling post and responding to inquiries.
* Maintain the safety and security of the buildings and residents.
* Provide advice on housing, welfare benefit claims and other issues as necessary.
* Help arrange appointments for customers with GPs and DWP.
* Monitor and act to minimise anti‑social behaviour, diffusing difficult or dangerous situations, and manage conflict with sensitivity.
* Report and monitor maintenance issues, supporting benefits access and addressing arrears early.
What We’re Looking For
* A flexible and reliable approach to shift work, including covering shifts in other 24/7 schemes when needed.
* An understanding of providing excellent customer support in a housing or supported living environment.
* Confidence to handle crisis situations, manage conflict and de‑escalate difficult behaviour.
* A willingness to take responsibility for health and safety, including completing checks and following policies.
* Ability to adapt and creatively overcome barriers.
* Strong organisation and time management skills.
* Awareness of safeguarding, confidentiality and professional boundaries.
* DBS check.
Benefits
We offer flexible working and a range of discounts at many high‑street retailers and well‑known brands; discounted gym membership at our head office; access to our cycle‑to‑work scheme; annual leave purchase scheme with two chances to join and boost your annual leave; “My Day” allowance; a commitment to your learning and development with onboarding experience, external events, conferences, coaching, training courses and support with professional qualifications; our Employee Assistance Programme provides free access to 24‑hour phone counselling, health advice and legal advice; occupational health services including free eye tests and flu vaccinations.
About Us
We’re part of the Honeycomb Group, a team of social‑minded brands championing happy homes in our region. Concrete is a local charity, support network and campaigner leading the fight to erase homelessness within Staffordshire and its surrounding areas. Through a community‑led approach, Concrete helps those without a plan, without a voice and without a home build concrete futures by tackling the underlying issues that keep people from finding and securing a home of their own. Join us on our fight to make homelessness history across Staffordshire and everywhere.
Equality and Diversity
We are an equal‑opportunities employer and welcome applications from everyone. We will not discriminate against any applicant or employee because of race, ethnicity, age, gender, sexual orientation, disability or belief.
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