Job Title: Unified Communications Engineer
Overview
We are looking for a dependable, driven, and hard-working Unified Communications Engineer to join our growing team. This is a dynamic hybrid role combining desk-based support with hands-on field work across Central Scotland.
The successful candidate will play a key role in delivering high-quality support, installations, and maintenance services across a range of telephony, networking, and unified communications systems. This position is ideal for someone with a strong work ethic, a positive attitude, and the determination to continuously develop their skills within a fast-evolving industry.
Key Responsibilities
* Deliver 1st, 2nd, and 3rd line technical support across telephony and networking environments
* Install, configure, and maintain iPECS Cloud and on-premise PBX systems
* Deploy and support 4G/5G connectivity solutions, including cellular routers (e.g., Teltonika)
* Design, install, and troubleshoot enterprise Wi-Fi solutions (Ubiquiti UniFi & TP-Link Omada)
* Carry out structured cabling installations (CAT5/CAT6) and maintain tidy comms cabinets
* Conduct site surveys, system design, and implementation of communication solutions
* Configure value-added services such as IVR, voicemail, call recording, and auto-attendants
* Provide on-site and remote fault diagnosis and repair, ensuring SLA compliance
* Support and manage Mobile Device Management (MDM) platforms (e.g., Miradore)
* Assist with moves, adds, and changes for customer systems
* Maintain stock, test equipment, and produce reports to support service delivery
* Collaborate internally using tools such as ClickUp to manage projects and workloads
Skills & Experience
* Proven experience with:
o iPECS telephony platforms (Cloud & On-Prem)
o Ubiquiti UniFi and TP-Link Omada networking solutions
* Strong fault-finding abilities across:
o PSTN, ISDN, SIP, and mobile data connections (4G/5G)
* Excellent customer-facing communication skills
* A proactive approach to problem-solving with attention to detail
* Full UK Driving Licence (essential)
What We're Looking For
We're seeking someone who is:
* Dependable and reliable - someone we can count on to deliver consistently high standards
* Hard-working with a strong work mentality - willing to go the extra mile to get the job done
* Determined and motivated - eager to learn, develop, and grow within the role
* A team player, comfortable working within a small company environment
* Flexible and willing to travel regularly for field-based work
Role Details
* Location: Hybrid - Livingston (EH54 7DE) & customer sites across Central Scotland
* Hours: Monday to Friday, 8:30 AM - 5:00 PM
* Job Type: Full-time
* Salary: TBC
What's Included
* Company van for fieldwork and site visits
* High-spec laptop for remote support and configuration
* Company mobile phone
* 29 days holiday per year
* Company pension scheme
* On-site parking at Livingston office
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.