We are looking for a motivated and operationally focused Deputy Practice Manager to take a leading role in delivering the practices contractual, quality and service objectives. Working closely with the Practice Manager, Partners and clinical leads, you will use data, digital tools and operational planning to turn performance into action and maximise achievement across QOF, IIF, Enhanced Services, immunisation programmes and other contractual requirements.
A key part of the role will involve coordinating nursing, pharmacist and healthcare assistant clinics to ensure the right patients are identified, invited and reviewed at the right time. You will oversee recalls, searches, reporting, campaign planning and service delivery processes using systems including EMIS, Ardens and Accurx to improve uptake, close performance gaps and support excellent patient outcomes.
Alongside performance delivery, you will provide operational leadership across administrative support functions, contribute to workforce coordination and development, support digital improvement projects and help ensure the smooth day‑to‑day running of a modern, forward‑thinking general practice.
Main duties of the job
Duties and Responsibilities:
* Ensure a good knowledge of service specifications (e.g., QOF, ECF, IIF, immunisation programmes) and plan how to achieve these targets through coordinating nursing and pharmacist clinics.
* Run and interpret EMIS and Ardens searches, audits and performance reports.
* Monitor the recall register, including creating and modifying EMIS and Accurx templates, protocols, forms and documents.
* Complete and submit monthly or quarterly enhanced service claims.
* Monitor weekly/monthly care home specification requirements to ensure these are met.
* Update the website, screen slides in waiting rooms and answer phone messages as necessary.
* Organise and coordinate the annual Flu/Covid campaign with logistical oversight to ensure supply, patient invites and clinics.
* Be involved in project work (e.g., new software/app launch) as directed by the Practice Manager and participate in practice improvement and digital transformation projects.
* Line‑manage 4–5 administrative support staff members (rota, annual leave, absences) and carry out appraisals and development support.
* Set up user profiles, Smartcards and system access for new starters; assist in training new staff on the EMIS system; support with IT issues to ensure smooth running of the clinics; work with the IT lead to facilitate new IT solutions.
About us
The Red House Group is a progressive 3‑site training and teaching practice serving approximately 20,000 patients across Radlett. We are a multidisciplinary team of over 40 staff committed to delivering high‑quality, patient‑centred care and continuously improving how general practice is delivered.
* Generous annual leave entitlement
* Life assurance (via NHS pension)
* On‑site parking
* Supportive team environment
* Training and development opportunities
Experience
* Experience of working within a support/administrative team using EMIS/ARDENS.
* GP NHS Experience of minimum 2 years.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
J-18808-Ljbffr