Job Details
An opportunity has arisen in the Safer Communities Team in the role of a Safer Communities Officer, working daytime Monday to Friday (Tuesday to Saturday 1 in 4) supporting residents who are affected by private space antisocial behaviour issues. You will case manage neighbour complaints to find resolutions and work as part of a team, with colleagues as well as partners to achieve this.
There are two temporary positions available.
Key aspects of role the include:
1. Being the initial point of contact for customers.
2. Responding to complaints of private space ASB.
3. Proactively gathering evidence to support and substantiate complaints of ASB.
4. Cultivating and maintaining relationships with victims/complainers.
5. Issuing warnings verbally and in written form to perpetrators of ASB.
6. Case management of ongoing ASB cases through escalation process.
7. Preparation of cases for further action where required.
8. Managing an active caseload.
9. Monitoring cases to ensure they are resolved.
10. Provide advice, guidance and work in partnership with colleagues in other services in relation to ASB and neighbour disputes.
11. Taking ownership of private space ASB in a designated geographical area and support Fife-wide issues as necessary.
12. Operating and maintaining technically complex surveillance and noise equipment, including the use of a Noise App.
13. Maintaining detailed records and providing written reports to Line Manager as required.
The Person
14. To work confidentially with a range of customers and have a helpful attitude
15. Positive work ethic and attitude
16. Communication and persuasive skills with the ability to remain tactful, firm and fair in potentially confrontational situations
17. Written communication skills
18. Team working skills
19. Ability to travel across Fife
20. Confident user of IT applications, showing ability to use packages effectively.
A link to the role profile is included below where you will find more information about the job and the type of person we are looking for.