Operational Support Officer - HMCTS
Location: Bristol Civil and family justice centre
Pay: £12.86 per hour for first 12 weeks increasing to £13.25
Temp: 3 months / possibility of Extension
Start: ASAP (clearance dependant)
Responsibilities
* Undertaking all administrative tasks to prepare for, facilitate, and conclude hearings efficiently.
* Providing support and guidance to users and stakeholders via face‑to‑face engagement, telephone, and written correspondence, ensuring clear communication for those with complex needs.
* Using HMCTS service scripts and knowledge articles to direct users to relevant services and information.
* Supporting users through complaints procedures, offering immediate assistance to prevent escalation, and updating case management systems as required.
* Identifying risks related to HMCTS buildings and informing the Senior Person on Site (SPoS) promptly.
* Processing work according to standard operating procedures to meet performance targets and uphold service standards.
* Managing case files with accuracy, ensuring secure data handling and compliance with retention policies.
* Handling jury service tasks, including selection, deferrals, attendance tracking, and processing expenses.
* Assisting with listing and scheduling to optimise judicial time and respond to urgent matters efficiently.
* Providing judicial support such as diary management and administrative assistance.
* Supporting enforcement activities, including financial assessments and producing basic reports.
* Contributing to health and safety operations, including facility checks, issue logging, and safety governance.
Qualifications
* Strong organisational skills and attention to detail.
* Excellent communication skills, with the ability to engage effectively with a diverse range of users.
* Ability to follow procedures accurately and handle sensitive information securely.
* Proactive approach to problem‑solving and risk awareness.
* Experience in customer service or administrative roles is desirable.
* Knowledge of court or legal processes is a plus but not essential.
EEO Statement
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
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