Join to apply for the Oracle Fusion Cloud HCM Implementation Support Engineer role at Oracle.
London, England, United Kingdom $130,000.00 - $180,000.00
Overview
Do you want to work with exciting customers across all sectors in the industry? If you have a passion for tech, a customer‑centric approach, and a background in helpdesk support, come and grow your career with us. Thrive in this crucial role!
Oracle is a technology leader that’s changing how the world does business – and our Customer Success Services (CSS) team supports over 6,000 companies around the world. Oracle SaaS applications are most effective when user adoption, business continuity, technical optimisation, and security are addressed proactively. Thousands of customers rely on CSS for high performance and efficient operation of their most critical business processes in Oracle environments. Our team in the UK will help manage, support and enhance our customers’ experience with Oracle Fusion SaaS and PaaS, primarily working with UK Secure Government Customers and UK Commercial Customers as needed.
Background – What You’ll Need
* 3+ years experience with Oracle Fusion Cloud HCM or 5+ years experience with Oracle Fusion Cloud and Oracle EBS HCM
* Eligibility for UK Government Security Clearance; British Nationality required; minimum 5 years UK residency for SC requirements.
* Full understanding of UK HCM legislation.
* Experience applying and testing Oracle Updates.
* Strong experience in proving support, configuration and extension services activities.
* Excellent spoken and written English communication skills.
* Ability to work with multiple teams to address client needs.
* Demonstrate self‑initiative and ability to work independently and unsupervised.
* Hands‑on experience supporting/integrating and extending Oracle Fusion Cloud HCM.
* Expertise in configuring and optimizing applications, and understanding performance‑tuning techniques.
What You’ll Do
* Act as the main point of contact for UK Government clients, delivering post‑sales support and solutions while advocating for customer needs.
* Resolve post‑sales technical and functional customer issues directly with customers.
* Facilitate relationships with Support, Product Management, XLOB, and provide advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
* Offer strategic support to achieve the highest level of customer satisfaction, using automated technology and instrumentation to diagnose, document, and resolve or avoid customer issues.
* Serve as an expert member of the technical problem‑solving/avoidance team for complex, critical customer issues, including frequent on‑site visits as required.
* Assist customers with day‑to‑day queries, extensions, enrichments, cloud journey support, release management for quarterly releases, and contribute to customer business teams to achieve key KPI targets.
Benefits
We offer competitive benefits based on parity and consistency, supporting flexible medical, life insurance, and retirement options. Employees can give back to their communities through volunteer programs. We commit to including people with disabilities at all employment stages and provide accommodations as needed.
Qualifications
Career Level – IC4.
Other Information
Seniority level: Mid‑Senior level.
Employment type: Full‑time.
Job function: Information Technology.
Industry: IT Services and IT Consulting.
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Equal Opportunity Statement
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider qualified applicants with arrest and conviction records pursuant to applicable law.
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