A rare opportunity within Spear Travels has arisen as we are recruiting for a Branch Manager at our Spear Travels branch in Helmsley.
Title: Branch Manager
Reports to: Head of Retail Branches
Based at: Spear Travels, 3 Borogate, Helmsley, YO62 5BN.
Job Purpose:
To be responsible for the day to day running of the branch, ensuring the company minimum standards are maintained, that the branch appearance is such that it will enhance our customer's experience and manage the team to deliver the highest levels of customer service at all times whilst achieving and where possible exceeding company profit expectations.
Duties & Responsibilities
Ensure delivery of branch targets issued
Regular Marketing and promotional activity within your local community and in the branch with support from the marketing department.
Effectively manage profit & cost control at branch level
Ensure the highest levels of customer care are demonstrated in the branch at all times
Motivate and manage colleagues to achieve the branch and any individual targets set
Ensure Company minimum standards are adhered to
Prepare windows, displays and internal shop appearance to the highest standards
Ensure all Administration is completed to the guidelines requested including banking and petty cash being actioned as per company guidelines & including client balance payments that must be managed and collected in accordance with company policy.
Oversee & monitor all Social Media posts within company guidelines
Ensure adequate staffing levels are in place and leave is co-ordinated according to trading requirements
Responsibilities relating to personnel within branch
§ Liaise with Line Manager on a regular basis and keep informed of relevant information from within the branch.
§ Undertake management duties effectively within the branch i.e. organise, supervise and allocate work to the team on a daily basis in accordance with minimum standards and handbook.
§ Be the initial point of contact for the Team members and attempt to resolve any performance, conduct, presentation issues within your capabilities as soon as possible
§ Refer any issues beyond your own capabilities to the Management for advice and support
§ Conduct meetings with Team members (with or without Management)
§ Organise daily workloads and delegate work to appropriate personnel
§ Monitor Team/ individual performance throughout the day to ensure maximum productivity, enthusiasm and motivation
§ Communicate and feedback (written or verbal) reports to Management as required
§ Monitor timekeeping and attendance of Team members and adhere to daily rest breaks
§ Promote good teamwork and excellent working relationships to achieve effective results
§ Mentor and train where necessary members of the team and new staff on work tasks
§ Partake in and attend conference and other meetings when required to
§ Maintain a good team ethic by adopting a highly motivated and enthusiastic approach to work
§ Maintain the required standards of work by adopting a professional and outstanding customer service approach to work
§ Observe all reasonable instructions of Management
§ Attend any training courses identified as necessary for the effective performance of your duties and continuous improvement
§ Comply and keep up to date with all policies and operating standards and procedures
§ Undertake any other reasonable duties commensurate with the post that may be required from time to time
Job Types: Full-time, Permanent
Pay: £27,000.00-£30,000.00 per year
Benefits:
* Company pension
* Sick pay
* Store discount
Education:
* GCSE or equivalent (preferred)
Experience:
* Retail Travel: 3 years (preferred)
* Management: 1 year (preferred)
* Customer service: 3 years (preferred)
Licence/Certification:
* Driving Licence (preferred)
Work Location: In person