Introduction
Infinigate Cloud is an award-winning cloud distributor and Microsoft Indirect Provider offering a value-add service to customers with a portfolio of cloud, managed and professional services.
Infinigate Cloud place ‘people’ at the heart of all we do – whether that is our partners, their customers or the wealth of carefully selected subject matter experts that make up our team. We set our company values to reflect this, and we hire against them. Our purpose is to help our partners grow profitable, future-proof cloud businesses achieving sustainable and long-term growth. Infinigate Cloud is only successful if our partners are successful.
Role Purpose
Are you a solutions focused, highly accurate customer service professional seeking the next step in your career? Infinigate Cloud are excited to recruit for an exceptional Billing Administrator to join their close-knit Billing Team based in our Fareham office. This varied role acts as the main point of contact for Infinigate Cloud’s partner billing queries and takes ownership of billing services and resolution. This role will give you the opportunity to liaise with a multidisciplinary team, advance your systems knowledge and allow your customer service skills to flourish!
To be successful in this role, you would have gained customer service exposure with systems use, ideally within, or working closely with, the Billing or Finance team. You will thrive in a fast-paced environment and enjoy autonomy in your role, understanding you are a key player in the wider team. Please note, this is a hybrid role with three days in office, and two working from home, following an initial induction period.
Duties & Responsibilities
• Effectively manage customer billing queries in a timely, professional manner, ensuring all relevant processes are adhered to and KPI’s are met.
• Identify any errors or omissions from customer billing and rectify issues by taking appropriate actions to maintain customer satisfaction and minimise complaints.
• Carry out billing reconciliations after any change event (migration, service upgrade/downgrade) to ensure both the billing is correct and that partners are satisfied with the billing and understand any changes
• Deliver relevant and professional communications to customers in a timely, professional manner following process/template/instruction.
• Liaise with the Credit Controller to communicate any issues which may prevent payments to ensure prompt payments.
• Responsible for ensuring accurate completion of all relevant records in a timely manner, identifying any issues, where needed ensuring a full audit trail is available and all has been appropriately authorised in line with business responsibilities.
• To undertake ad hoc tasks from time to time as directed by the Senior Billing Administrator or other business leads.
General Skills
• Desire and passion to provide an excellent customer experience for both internal and external customers.
• At least 3 years’ experience in ideally, a customer facing billing related role
• Proven ability to manage time and resources effectively to ensure workflows are managed and objectives and deadlines are achieved.
• Excellent attention to detail and the ability to follow and make recommendations to process to improve methods of working.
• Able to successfully negotiate acceptable outcomes with customers
• Takes ownership of issues from reporting through to resolution.
• Demonstrable experience of being able to analyse complex issues, investigate, identify causes and implement robust resolutions
• Excellent written and verbal communication skills
• Computer literate including knowledge and demonstrable experience in using Microsoft Office.
Personal requirements
Infinigate’s values underpin a strong collaborative working culture and successful inclusive working environment.
• Own it! Takes ownership of issues through to resolution. Is able to use own initiative within a framework of guidelines to make commercial decisions in the best interest of Infinigate Cloud.
• Aim high! Provide a quality service. Maintains high professional standards and gets work right first time, showing a high degree of attention to detail.
• Be open! Quickly builds rapport and easily establishes relationships with partners. Relates well to different types of partners, displays empathy, and gets on with them.
Benefits
• £24,000 - £26,000 salary per annum
• 25 days annual leave rising to 28 days with length of service, plus bank holidays.
• Day off on your birthday.
• 2 paid volunteer days per year
• Additional holiday purchase scheme
• Electric Car Purchase Scheme
• Life assurance of 4 x basic salary and group income protection from start date
• 5% employer matched pension contributions after 3 months service.
• Individual cover for private medical insurance and healthcare cash plan following successful completion of probationary period.
• Hybrid working arrangements and standard office working hours are 9am – 5.30pm
• Employee assistance programme for practical and emotional support.
• Free parking and complimentary refreshments onsite.
Infinigate Group are committed to creating a diverse and inclusive workplace where differences are not only accepted but also valued and appreciated. If any reasonable adjustments would support you through the recruitment process, then please get in touch at JobsUK@infinigate.com
If you are interested in applying for this role or have any additional queries on the role, please submit your CV quoting ‘Billing Administrator’ to JobsUK@Infinigate.com.