Salary: Starting at £35,000
Contract: Permanent, Full Time (35 hours per week)
Location: Central London
We’re excited to be partnering with an international higher‑education institution to recruit a Student Support Coordinator, a pivotal role supporting the wellbeing, conduct processes, and community standards for a diverse student body studying in London.
Working as part of a dynamic Student Life team, this role would suit someone who thrives in a student‑centred environment, is confident managing sensitive situations, and enjoys contributing to a supportive and inclusive campus culture
Key Responsibilities
* Provide case management support for Students of Concern, including outreach, assessment, documentation, and follow‑up.
* Support student conduct processes, including intake, preliminary reviews, restorative pathways, and outcome tracking.
* Deliver and develop emergency‑response training and contribute to departmental preparedness.
* Implement proactive and preventive support initiatives linked to wellbeing, transition challenges, and student trends.
* Use systems and data to track patterns, improve processes, and strengthen cross‑departmental coordination.
About You
* Experience working in student support, higher education, student affairs, or a similar student‑facing environment.
* Strong judgement and confidence handling sensitive or urgent student situations, including triage and escalation.
* Excellent communication and documentation skills, with the ability to maintain clarity, accuracy, and confidentiality.
* Skilled in conflict resolution, problem‑solving, and supporting students through challenging situations.
* Flexible, student‑centred approach with the ability to participate in an on‑call rota and occasional out‑of‑hours work.
CVs will be reviewed on a rolling basis so early applications are strongly encouraged to avoid missing out. If you're interested, please apply ASAP with your CV in Word format.
At Prospectus, we are committed to supporting you throughout your application journey. We welcome applicants from all backgrounds and do not discriminate based on age, gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity.