Overview
Leading from the front, our Operations Managers inspire and manage our Team Leaders, coaching, developing everyone to be the best they can be. They provide our team of around 125 people with the skills and tools they need to provide positive customer experiences and a great service from start to finish. Our customer-facing Contact Team is at the heart of everything we do. Thanks to our talented colleagues, we succeed together and make a big difference to the lives of our customers. Working in partnership with high street banks, we provide a range of solutions that deliver positive outcomes for all and help our customers to achieve financial freedom. Our customer-focused approach to debt recovery helps people return to good financial health. We don’t expect our customers to have all the answers so everything we say is built around the solutions and options we can offer. We also provide an excellent induction and ongoing training to make sure our team keeps pace with the latest regulatory guidelines and can communicate these to our customers.
What do we look for?
Leadership and teamwork will drive your success. You must be a motivating and empowering manager, who can help everyone in our diverse team to achieve their potential. A positive and dynamic professional, you should also be an excellent communicator who can develop strong relationships with teams across our business. With a good understanding of debt recovery and collections, your call centre experience will enable you to meet the needs of our customers, while delivering business results. Passionate about coaching, mentoring and supporting people, you’ll make a big impact on our future through effective performance management.
Why join us?
Free to be a great leader and make the right decisions at the right time, you’ll have the autonomy to put the needs of your customers and colleagues first. More than a number, you’ll go home every day knowing that your team has made a positive difference to people’s lives and helped them with their debts. As we have an open and honest culture, your voice will also be heard. We’ll take your ideas on board and empower you to be the leader you want to be.
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