As a Night Porter you will be responsible for ensuring the safety and security of hotel guests, staff, and the hotel at nights. You will also ensure the minimum of 2 security checks at regular intervals with emphasis on security, and fire safety. You will also help prepare breakfast for 6am, daily and liaise with guests and residents in the hotel, dealing with any problems and resolving complaints in a courteous and professional manner. As an integral part of night time operations in the hotel, your role extends beyond the front desk! You'll be agile in your role and support operations in food and beverage, maintenance and all other areas that will require your first class customer service skills and exemplary team work skillset. This role is unlike any other in our hotel and offers development opportunities across all departments. You'll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.
* Strong attention to detail: As night porter, you must have a keen eye for detail to ensure that all areas of the property are clean and presentable.
* Good communication skills: You'll have strong communication skills to interact with guests and staff members effectively. You may also need to report any issues or incidents to the appropriate authorities.
* Customer service skills: You should possess good customer service skills to assist guests with their needs and ensure that they have a comfortable and pleasant stay. You'll need to be approachable, friendly, and able to handle any guest complaints or requests.
* Ability to work overnight shifts: It goes without saying, but you must be able to work late-night and early-morning shifts as the role typically involves working during the night-time hours.
* Please note that we will only be accepting applicants who are age 18 or above for this role, and comfortable with a nightshift working pattern, including commuting to and from the hotel.
Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other., At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow'
So, click apply today, we'd love to welcome you to our inclusive team shaping the future of hospitality., Situated in the heart of Inverness vibrant City Centre, Mercure Inverness Hotel boasts a dramatic Highlands backdrop overlooking the peaceful River Ness. This newly refurbished, modern 4-star hotel with its locally inspired interior, is just six miles from world famous Loch Ness, 10 miles from Inverness Airport and only 200 meters from Inverness railway station, making it the perfect base-camp for guests looking to immerse themselves in Scottish culture. Make sure you treat yourself at the 33 Church Street Bar & Brasserie - the new hot spot to eat, drink, meet and socialise in Inverness. Chill out in the bar with a traditional Scotch Whisky or a trendy Pink Gin. Make sure you reserve a window seat! Whether you're looking for the perfect Scottish wedding, a family gathering, a meal overlooking the River Ness or space for your next business meeting in the heart of the Old Town, our team can help you organise any event and assist with local knowledge. Relax overlooking the peaceful River Ness at The Mecure Inverness hotel. The hotel is in a central location just 10 miles from Inverness Airport and 6 miles from Loch Ness. 200 metres from the train station and from the city's pubs and restaurants.
As part of the Aimbridge team, you will have access to industry leading benefits that include
* Industry leading training and leadership development opportunities
* Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa
* Wagestream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
* 24/7 access to our employee assistance programme
* Uncapped incentives to reward you for your contributions
* Flexible working opportunities
* Staff meals on duty
* Starting salary above national minimum wage
* Free staff parking