The Role Permanent Full Time Were busier than ever keeping industry moving, and now were looking for a driven Sales Office Manager to join our team in Newport. If youre ready to step into a role where you can make a real impact, this could be your perfect next move. Why this role? As our Sales Office Manager, youll play a key role in the success of our branch. Youll lead and inspire a dedicated sales team, support our customers with everything from parts to tooling, and help us secure the best supplier deals along the way. Its a role thats as challenging as it is rewarding—and a great opportunity to shine in a fast-paced, growing business. What were looking for A natural leader who thrives in a team environment Someone with strong customer service experience (sales background is a bonus, but not essential) Ideally exposure to manufacturing, MRO, PPE, or trade counters—but dont worry, full training is provided Hands-on managers who enjoy supporting their team while staying connected with customers If youre ready to roll up your sleeves and take ownership, wed love to hear from you. What youll be doing Lead, coach, and develop the internal sales team to exceed targets and deliver outstanding service Set, monitor, and manage performance goals for individuals and the team Work closely with suppliers and technical specialists to create opportunities for growth Oversee sales administration, ensuring processes run smoothly and efficiently Build strong customer relationships—handling queries directly and spotting opportunities to upsell across our product portfolio Drive quotation management by leading from the front and encouraging best practice