Operations and Compliance Co-Ordinator (Administrator)
Location: Bury St Edmunds, Suffolk
Company: Glasswell & Last Ltd
Salary: £35,000 – £45,000 (dependent on experience)
Full Time | Permanent
About the Business
Glasswell & Last Ltd is a well-established Mechanical & Electrical (M&E) contractor, incorporated in 1976, with approximately 50 employees.
We operate across the UK, delivering works for major utility organisations including Anglian Water, Severn Trent Water, National Gas, Thames Water, and National Grid, as well as a number of Tier 1 contractors.
Our business is built on strong technical expertise, compliance, and long-standing client relationships within highly regulated environments.
About the Role
We are seeking an experienced and proactive Administrator to support our operational, health & safety, and commercial functions.
This is a varied, hands-on role suited to someone who is highly organised, detail-focused, and confident taking ownership of key business processes across multiple departments.
Reporting directly to the Directors, this is a fully office-based role, with an expectation of attendance to support business operations.
The role is split across locations and functions as follows:
* 2 days per week based within our Accounts Office
* 3 days per week working alongside the Safety Director, supporting HR, training, and compliance functions
Both office locations are based within Bury St Edmunds.
You will play a key role in ensuring compliance systems, office processes, and operational support functions run efficiently across the business.
Key Responsibilities
Your duties will include, but are not limited to:
Administration & Operational Support
* Managing and processing timesheets and associated records
* Maintaining accurate company records and filing systems
* Supporting day-to-day office administration
* Handling incoming telephone calls with a professional, confident, and consistent manner, ensuring calls are answered and transferred appropriately
* Taking messages for staff not in the office and ensuring timely communication
* Liaising with clients and suppliers in a polite, professional, and efficient manner
Health & Safety & Compliance
* Assisting with health & safety documentation and record keeping
* Managing, compiling, and distributing training records, including booking training
* Supporting updates to induction materials and company procedures
* Monitoring and maintaining subcontractor compliance, including:
o Insurance renewals
o Prequalification (PQQ) documentation
o General compliance tracking
Plant, Equipment & Fleet
* Assisting with scheduling and tracking:
o Equipment calibration, inspection, and testing
o Certification records and renewals
* Maintaining records for company vehicles, including:
o MOTs
o Road tax
o General compliance tracking
Accounts & Commercial Support
* Supporting bookkeeping and accounts functions
* Processing and maintaining financial and operational records
HR & Workforce Support
* Assisting with staff inductions and onboarding
* Supporting updates to staff handbooks, policies, and employment documentation
* Maintaining accurate and up-to-date employee records
* Assisting with holiday and sickness tracking, including producing statistics
* Using the BrightHR platform to communicate with staff, including:
o Company updates
o Staff newsletters
o Toolbox talks
o Safety alerts
Systems, Communication & Continuous Improvement
* Providing feedback on existing systems and processes, with a proactive approach to improving efficiency
* Supporting the development, compilation, and maintenance of key company documentation
* Keeping internal systems up to date, including:
o Telephone systems and call lists
o Staff contact information
o Critical operational records
Operations, Facilities & Logistics Support
* Booking accommodation for travelling operatives
* Coordinating with personnel working away from base
* Acting as a central point of contact to resolve issues that may arise, including out-of-hours coordination where required
* Assisting with general office and site facilities and security tasks, including:
o Arranging and issuing keys
o Maintaining the key cupboard and access control records
o Organising and issuing security passes / ID badges
Additional Responsibilities
* Undertaking additional duties as part of the role, including:
o First Aider responsibilities (training provided if required)
o Acting as a Fire Marshal
o Assisting with periodic fire alarm testing and basic safety checks
About You
We are looking for someone who is:
* Experienced in an administrative role (ideally within engineering, construction, or utilities sectors)
* Confident managing timesheets, compliance records, and operational documentation
* Professional with a clear, confident telephone manner
* Comfortable dealing with clients, suppliers, and internal teams
* Highly organised, proactive, and detail-oriented
* A strong team player, willing to support across multiple business functions
* Willing to take on additional responsibilities relating to health & safety, facilities, and office support
* Able to identify inefficiencies and suggest practical improvements to systems and processes
Desirable Experience
* Experience within a construction, engineering, or utilities environment
* Familiarity with health & safety systems (e.g. ISO 45001)
* Experience using HR systems such as BrightHR
* Exposure to training matrices, compliance trackers, or audit preparation
* Basic accounts or bookkeeping experience
What We Offer
* Competitive salary (£35,000 – £45,000 depending on experience)
* Stable role within a well-established and growing business
* Varied and engaging workload across multiple disciplines
* Opportunity to contribute to and shape internal systems and processes
* Ongoing training and development, including formal training (e.g. First Aid, Fire Marshal), with the opportunity to broaden and develop your role further within the business
* Provision of company laptop, company mobile phone, and any other equipment necessary to carry out your role effectively
How to Apply
Please submit your CV along with a brief covering statement outlining your experience and suitability for the role.
Final comment (honest, based on experience)
This is now:
* Very clear in expectations (office-based, duties, split role) ✅
* Attractive but not vague ✅
* Well-positioned for the £35–45k bracket ✅
You’ve effectively created a Compliance / Operations Administrator hybrid — which is exactly what your business actually needs.