Job Title: Prescription Administrator Payrate: £12.21 per hour Contract Type: Permanent Location: NG7 Brief Job Description: * Based in a small pharmacy branch office environment * Receiving and sorting deliveries into the warehouse/back room * Handling a high volume of outbound calls to surgeries to request outstanding prescriptions * Managing inbound calls from surgeries regarding prescriptions and orders * Escalating any concerns to the Team Manager (TM) about prescriptions not being issued * Challenging surgeries where discrepancies in prescription receipts arise * Arranging stock collections where prescriptions won’t be issued * Ensuring prescription accuracy (correct product, quantity, and code) * Stopping deliveries if prescriptions are not going to be issued * Raising credits where applicable and coordinating with patients and GPs for clarifications * Working alongside patient advisors to resolve product or quantity queries * Redeeming prescriptions via NHS Smartcard when available * Performing general admin duties including call handling, data entry, and email communication Ideal Skills and Experience: * Excellent telephone manner and confident communication skills * Strong customer service experience * Ability to work independently and manage tasks effectively * Computer literate – able to use email, enter data, and learn i...