Position: Holiday Home Revenue Administrator
Type: Full- Time/Permanent
Salary: Competitive
Join our One Great Team here at Haven as a Holiday Home Revenue Administrator, where you’ll play a key role in delivering exceptional service to our owners and prospective owners while supporting the smooth operation of our Holiday Home sales process.
We’re seeking a highly organised and owner-focused individual to help manage transactions, ensure compliance, and maintain high standards throughout the owner journey.
Key Responsibilities
* Handle interactions with owners and prospective owners, ensuring exceptional service and satisfaction.
* Manage transactions for new and used Holiday Home purchases, including accessory sales, finance proposals, and compliance with identification and finance checks.
* Coordinate the handover process, ensuring timelines are realistic and expectations are met.
* Address pre- and post-handover “snagging” issues, resolving them efficiently and through the appropriate channels.
* Maintain inventory stock levels and oversee the day-to-day appearance of the Holiday Home Show Ground.
* Ensure compliance with GDPR, FCA regulations, and all other necessary training and processes.
* Support team performance by meeting all relevant targets and metrics.
Requirements
* Exceptional organisational and administrative skills.
* Strong customer service and communication abilities.
* Confidence in managing transactions and handling sensitive customer information.
* Proactive and solution-oriented approach to resolving issues.
* Knowledge of compliance processes, with training provided where needed.