We'd love to hear from you, if you’re: an experienced retail manager, familiar with standard processes (including selling, merchandising, space management, stock control, risk) skilled in coaching, developing and leading teams experienced in managing rotas and recruiting staff adept at getting maximum sales out of a retail outlet Retail ManagerReporting to the Area Manager, you'll be leading a small team of 1 retail assistant and 4 retail volunteers. You'll be part of the leadership team at East Riddlesden Hall, and will work closely with the General Manager and the wider team, actively involved in making decisions that affect the whole place. To find out more about what it’s like to work within “Retail” at the National Trust, click here to watch our video.Your focus every day will be on your customers: going out of your way to make sure they’re having their best possible day. You'll lead your team from the front, encouraging them to speak to people and listen to what they want. And also to inspire them, so that everyone who buys something knows just what a difference their contribution, however small, will make to the work of the Trust in protecting nature, beauty and history. You'll set stretching targets for the team, and work together to achieve these through the highest standards of customer service and presentation of retail products.You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.Substantial pension scheme of up to 10% basic salaryFree entry to National Trust places for you, a guest and your children (under 18)Rental deposit loan schemeSeason ticket loanEV car lease scheme Perks at work discounts such as gym memberships, shopping discount codes, cinema discountsHoliday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.Flexible working whenever possibleEmployee assistance programmeFree parking at most Trust places Click here to find out more about the benefits we offer to support you. Closing Date: 08 June 2025 To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.ukIf you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. 164291IRC164291KeighleyPermanent p/t (975 hrs py)Ends: Jun 8th 165.2 mi from DunfermlineAs our Retail Manager at East Riddlesden Hall, you’ll play an important part in helping people enjoy their day. And you’ll be generating crucial funds for the National Trust to invest in protecting and caring for places, so people and nature can thrive. In return, we’ll give you the chance to be creative and give you the support and tools you need to build your career.Hours: 975 hours a year. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year.Average of 18.75 hours per week, varying throughout the year, with a usual working pattern of 9:30am - 5:30pm.Salary: £13,396.50 per annum/ £13.74 an hourDuration: PermanentInterview date: Thursday 12th JuneEast Riddlesden Hall, Bradford Road, Keighley, BD20 5ELCompliance.Eligibility to Work in the UK13.74 per hour