Role Overview
We are looking for a passionate and enthusiastic individual to join the Customer Accounts Team. The team provides an efficient and supportive arrears management service to our customers.
Responsibilities
As a Customer Accounts Officer, you will be responsible for pursuing rent arrears, agreeing appropriate re-payments with our customers, and referring our customers to internal or external support where applicable. You will refer cases to court, attend hearings, apply for warrants, and attend evictions.
You will manage a patch covering customers in Aldershot, Basingstoke, Woking, Farnborough and Reading, and may need to attend meetings or court hearings in these areas.
With a focus on achieving positive outcomes, you will work with our customers to understand their circumstances, support their queries, and identify those who need to be signposted further.
You will establish, develop, and maintain effective working relationships with our customers, external agencies and colleagues.
Qualifications & Requirements
You should have knowledge and/or experience of rent arrears recovery and pre‑action protocol for rent arrears. A housing management qualification is desirable.
Demonstrated excellent communication skills (written and verbal), attention to detail and accuracy in presenting information. Proficiency in IT, including Microsoft Office and CRM databases.
You need a flexible approach to meet customer needs, including local and regional travel. A UK driving licence and access to your own vehicle for work purposes are required.
Note: Aster is not a sponsorship organisation and all candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group & its subsidiary brands.
Work Pattern
This is a part‑time role and we will be happy to discuss the working pattern at the interview. Ideally the pattern will include Fridays.
Benefits
* Flexible working – where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business' needs.
* A focus on colleague wellbeing – workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan.
* Investing in colleagues' careers and development through our leader and colleague development frameworks.
* Defined Contribution Pension and attached life assurance.
* Volunteering hours available to all colleagues to enable them to give back.
* Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more.
* Enhanced leave.
* Personalised recognition initiatives, and monthly and annual awards.
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