Salary: £44,000 - 48,000 per year Requirements: 3-5 years experience in a customer-facing B2B role Strong communication and relationship-building skills Experience managing customer accounts and driving success Comfortable with CRM and project tools (e.g., Salesforce, Jira) Organized, proactive, and detail-oriented Bachelors degree preferred Responsibilities: Serve as the main point of contact for key customers Build strong relationships and understand customer goals Proactively identify growth opportunities and potential risks Collaborate with sales, operations, and technical teams Analyze customer health metrics and prepare performance reports Lead customer meetings and training sessions Support and mentor junior team members Collect and share customer feedback internally Help improve customer success processes and workflows Coordinate logistics and resolve customer issues Technologies: CRM Support JIRA Salesforce More: We are Lynx, looking for an experienced Customer Success Specialist to lead post-sale customer engagement and drive long-term client satisfaction and growth. This role combines relationship management, data analysis, reporting, and cross-team collaboration. You will be part of a dynamic team dedicated to enhancing our customer experiences and ensuring their success. last updated 6 week of 2026