Job Description
Summary:
This role is integral to the business support function within Children's Services, providing a flexible and resilient service to support the children's social work teams. Based in Usk NP15, the position offers a hybrid working model after an initial five-week office-based training period. The role requires excellent administrative and IT skills, attention to detail, and the ability to adapt to a dynamic work environment. The successful candidate will join a supportive team dedicated to maintaining high standards of service delivery.
Responsibilities:
* Manage incoming and outgoing correspondence for social work teams, including letters, emails, and verbal communications.
* Ensure accurate file management of both paper and electronic records.
* Respond to Data Protection Subject Access requests and police inquiries.
* Perform administrative tasks such as photocopying, scanning, and booking rooms and transport.
* Validate and update databases during system transitions.
* Schedule meetings, manage diaries, and handle meeting minutes.
* Maintain office supplies and conduct digital file audits.
* Set up new starter laptops and manage equipment logs.
* Handle petty cash and record transactions.
* Serve as the first point of contact for safeguarding referrals and other inquiries.
* Build trust through effective communication and troubleshoot issues with colleagues.
* Maintain and update the internal database (PLANT) for children's records.
* Support managers with HR tasks and recruitment processes.
* Assist with training and support for new and existing staff.
Requirements
* Strong recent experience in administration and IT.
* Excellent attention to detail and customer service skills.
* Ability to work well in a team and support colleagues.
* Positive attitude and resilience in a changing environment.
* Flexibility to adapt to unexpected changes.
* Access to a car and ability to commute within 30 minutes of the office.
* Full training will be provided
Requirements
Essential Qualifications/Knowledge: GCSEs A*- C (9-4) or equivalent in English and Maths. Willingness to undertake relevant learning and development. Desirable Qualifications/Knowledge: NVQ Level 2 or 3. Customer care qualification/training. Basic knowledge of relevant legislation, policies, and procedures. Essential Experience: Proficiency in Microsoft Software Packages (Word, Excel, Outlook). Experience in providing information and signposting customers professionally across various communication methods. Proven track record of delivering effective business support services. Administrative experience with a solid understanding of office procedures. Ability to prioritise workload to meet deadlines. Experience in maintaining documents, records, and data. Desirable Experience: Experience in process improvements. Essential Skills: Ability to resolve customer issues and keep them informed. Competence in processing basic service requests. Strong customer care skills and initiative in handling inquiries. Effective communication skills for providing information and addressing customer needs. Numeracy skills for calculations and data accuracy. Literacy skills for handling correspondence and documents. Decision-making skills based on criteria evaluation. Teamwork skills to collaborate effectively with colleagues. Time management skills to prioritise tasks and meet deadlines. High level of accuracy and attention to detail.