Your Office & PA are currently looking for a Senior Administrative & Customer Support Assistant to join our vibrant and dedicated team in Runcorn, Cheshire. This is a permanent full-time position (38 hours per week) offering a competitive salary from £28,000 depending on experience and the opportunity to work in a friendly, fast-paced environment.
At Your Office & PA, we specialise in providing professional telephone answering, virtual reception, and PA services to ensure our customers never miss a business opportunity due to a missed call. We are proud to support businesses by delivering seamless, top-quality service with a personal touch.
We’re growing, and we’re looking for someone to join us in a new senior position supporting our management team in the day-to-day running of the business.
What you will be doing as our Senior Administrative & Customer Support Assistant:
This new position is ideal for someone with a strong background in admin, operations, and customer service. You’ll act as the right-hand person to our managers, making sure things run smoothly and nothing falls through the cracks. Your tasks will be varied, including:
Helping to manage staff schedules, correspondence, and internal admin
Supporting with training, monitoring team KPIs, and coaching where needed
Updating and maintaining customer accounts and handling day-to-day customer communication
Managing minor complaints confidently, escalating serious ones as needed
Providing telephone answering cover when required (we all muck in!)
Speaking to potential new customers – explaining our services clearly and professionally
Managing a diverse range of enquiries with efficiency and professionalism.
Complete any other duties and tasks requested in line with business needs.
What we are looking for in our Senior Administrative & Customer Support Assistant:
We are seeking highly motivated candidates who excel in customer service and thrive in a dynamic setting. Key skills and attributes include:
Skills: Excellent written and verbal communication skills, as well as solid admin and organisational skills.
Experience: Handling inbound and outbound calls at a high call volume, with the ability to use own initiative.
Tech-savviness: Proficiency in computer use, including fast and accurate keyboard and typing skills.
Confident: Using MS Office and happy learning new systems.
Professional: Calm and professional when handling customer concerns.
Attention to detail: A good eye for data – spotting trends or inconsistencies in performance stats.
Adaptability: Comfort working in a high-energy environment with the ability to multitask and manage varied queries.
Excellent timekeeping and attendance: A reliable and punctual approach to work.
Proven customer service skills and experience: Previous roles in customer service and inbound call handling are highly desirable. Bonus points if you’ve had some sales or coaching experience!
Key details:
Salary: From £28,000 depending on experience.
Contract: 38 hours per week, Monday to Friday between 08:00 and 19:00, with occasional Saturdays (09:00 – 14:00) on a rota.
Location: Runcorn, Cheshire, easily commutable from Widnes, Frodsham, Helsby, Preston Brook, Daresbury, and surrounding areas.
Annual Leave: 28 days pro rata.
Benefits: Enrolment into the company pension scheme.
You’ll need: A solid attendance record, a can-do attitude, and a willingness to get stuck in wherever needed
If you have experience as a Senior Administrative & Customer Support Assistant we’d love to hear from you.
Join Your Office & PA and become part of a team that values professionalism, teamwork, and exceptional service.
Ready to take the next step in your career? Apply today to make an impact in a role that truly makes a difference for businesses