Department: Front of House
Location: Birmingham
Compensation: £14,742 / year
Description
Receptionist - Part Time
Birmingham
£14,742
We have an exciting opportunity for two experienced and efficient receptionists to work as part of a job share team in a corporate office building located in a prime central location, just short walk from Snow Hill station.
You will relish the opportunity to take ownership of the reception, going above and beyond to leave a lasting impression on everyone who comes into the building. You’ll take pride in everything you do, ensuring the building always looks in pristine condition and play a crucial role supporting letting agents to ensure a VIP viewing experience.
Hours - Week 1 – Monday to Wednesday 8am – 5pm
Week 2 – Monday and Tuesday 8am – 5pm
Salary - £14,742
Key Responsibilities
Front of House
* You will become the face of the building, ensuring everyone receives a warm and professional welcome
* Take ownership of the reception area always looking for ways to improve working processes and the service delivered to everyone visiting or working in the building
* Efficiently sign in all visitors to the building following appropriate reception processes
* Manage deliveries, including couriers and post
* Develop a good understanding of the local area and produce a local amenities information file - becoming the ‘go to expert’ in terms of local knowledge
Building and Services
* Develop strong working relationships with the local letting agents and support them by ensuring any vacant office space is kept pristine in preparation for viewings
* Support the Building Manager by ensuring any building issues are reported, monitored and managed to resolution – keeping stakeholders informed
* Manage meeting room bookings as required, ensuring they are immaculately maintained and ready for use
* Produce a weekly site report for key stake holders
Initiatives & Community
* Develop and introduce events, with the aim of creating a sense of community and aid enjoyment in the workplace (as and when required)
* Create a monthly e-newsletter promoting initiatives and concierge services– helping to create a community vibe (as and when required)
* Find out what’s happening locally and reach out to the local community to find supporting offers to help promote new businesses, local charities and encourage involvement with the building
Skills, Knowledge and Expertise
* Proven experience of working in a similar customer service role/commercial property environment
* Vibrant personality and a can-do attitude
* Highly organised and self-motivated
* Proficient at delivering a high-end ‘meet and greet’ service, working efficiently and professionally at all times
* Excellent verbal / written communication skills
* Mac/PC literate and proficient in Microsoft Office and related software packages
Benefits
Company pension
Referral programme
Wellness scheme, including a 24-hour confidential helpline
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