Get AI-powered advice on this job and more exclusive features.
We are seeking a passionate and experienced Lead Service Designer to elevate our work and lead service designers in creating meaningful, beautifully crafted products and services within the healthcare sector. You will lead a core project and small team in creating and implementing human-centred design strategies that enhance our clients’ services and customer/employee experiences.
Key Responsibilities:
* Service Design Leadership: Lead end-to-end service design processes, from research and ideation to prototyping, testing, delivery, and implementation, ensuring human-centred design principles are applied.
* Strategic Alignment & Transformation: Translate business challenges into human-centred design opportunities, navigating complex environments and aligning solutions with business objectives, especially within digital and business transformation projects.
* Collaboration & Communication: Collaborate with UX/UI teams, clients, and stakeholders to gather insights, define strategies, validate concepts, and ensure project alignment and successful delivery.
* Team Management & Mentorship: Provide guidance, feedback, and mentorship to junior service designers, fostering a collaborative and creative environment while ensuring high-quality work.
* Project Management & Delivery: Manage project planning, scope, and timelines, ensuring projects are delivered on time and within budget, while communicating effectively with stakeholders.
Skills & Experience:
* Deep background in service design.
* Exceptional strategic thinking.
* Ability to collaborate across multidisciplinary teams.
* Experience leading service design within digital & business transformations as well as customer experience.
* Strong understanding of human-centred design principles.
* Experience with research, ideation, prototyping, testing, delivery, and implementation.
* Excellent communication and presentation skills.
* Experience in project planning and management.
* Experience managing a small team of service designers.
Tools:
* Keynote & PowerPoint
* Figma or equivalent
Nice to have: Experience working within the healthcare sector
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X.
When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Temporary
Job function
* Job function
Advertising
* Industries
Advertising Services
Referrals increase your chances of interviewing at VML by 2x
Get notified about new Service Designer jobs in London Area, United Kingdom.
London, England, United Kingdom 1 day ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 3 weeks ago
London, England, United Kingdom 6 days ago
London, England, United Kingdom 3 weeks ago
London, England, United Kingdom 10 hours ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 month ago
London, England, United Kingdom 2 days ago
Watford, England, United Kingdom 3 days ago
London, England, United Kingdom 2 months ago
London, England, United Kingdom 2 hours ago
London, England, United Kingdom 4 days ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 14 hours ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 day ago
Greater London, England, United Kingdom 1 week ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 week ago
Greater London, England, United Kingdom 11 hours ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr