About the role:
1. As first point of contact within the service, ensure that telephone calls and visits from young people, families, other service users, outside agencies and CGL staff are dealt with promptly and courteously, transferring calls to appropriate personnel when necessary.
2. Make contact with young people, families, other service users and/or professionals to discuss the referral and arrange appointments.
3. Co-ordinate the day-to-day operational requirements of the project base & Senior Management as required,. room bookings, travel arrangements etc.
4. Co-ordinate appointments of staff members, ensuring a high level of communication to ensure their safety when lone working.
5. Effective processing of all correspondence with an oversight of the service inbox (U25s Team, Families Safeguarding Team and Therapeutic Service).
6. Attend and to minute take at team and other meetings as directed by Service Lead.
About you:
7. Excellent verbal and written communication skills with service users, professionals and other team members.
8. A professional approach in dealing with highly sensitive and confidential information and people who may be in distress.
9. Knowledge of general office procedures.
10. Experience and skills at minute-taking.
11. IT literacy including proficiency in word processing, excellent knowledge of excel processing and databases as well as data entry and case management systems.
12. Solid numeric skills.
13. Excellent organisational and time management skills.
14. Good interpersonal skills and a willingness to work flexibly as part of a team
What we will give to you:
15. 25 days holiday (+ bank holidays) rising by 1 day for each years’ service
16. Flexible working arrangements
17. Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
18. Contributory pension scheme
19. A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.
20. A friendly and supportive team
21. Training, career development & progression opportunities
Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role.
Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here:
We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.
Salary Range (pro rata if part time) CGL SPOT (19) (£25,077.00 - £25,077.00) ILW / OLW /Fringe N/A - Outside London Weighting Area Closing Date 19/10/2025