Job Description
* Act as the visual presence and lead authority in the restaurant in the absence of the Restaurant Manager, ensuring the standard of excellence is met at every touchpoint.
* Run the shift and allocate daily roles to team members, ensuring that all opening, service, and closing procedures are carried out with military precision.
* Represent the restaurant in departmental meetings and briefings, ensuring alignment with the wider resort's goals.
* Be precise in executing guest orders and handling complaints immediately, ensuring guest recovery aligns with luxury hospitality standards.
* Maintain operational stock levels for the restaurant, with specific accountability for the wine cellar, inventory rotation, and high-value beverage ordering.
* Maintain an exhaustive knowledge of the breakfast, evening, and bar menus, with an expert-level command of the wine list to provide bespoke pairing recommendations.
* Take every opportunity to up-sell premium vintages and lead the team in daily sales initiatives, focusing on increasing the average check through wine pairings.
* Ensure all wine-related documentation, including bin end lists and daily beverage reports, are completed accurately.
* Hold pre-shift briefings that include training sessions, educating the team on new vintages, tasting notes, and professional pouring techniques.
* Communicate professionally with all colleagues and the back-of-house team, fostering a culture of mutual respect and high-speed efficiency.
* Maintain the detailed cleanliness standards of the dining room and service areas to ensure an "audit-ready" environment at all times.
* Be strictly accountable for all monies and financial payments while on shift, ensuring precise reconciliation of wine sales.
* Remain aware of daily and upcoming business for the resort, adjusting stock levels and staffing roles to meet forecasted demand.
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Qualifications
* Proven experience in a Assistant Restaurant Managerial (Wine) role, ideally within a luxury or high‑volume environment.
* Qualification in Hospitality Management/Food & Beverage preferred
* Additional certification(s) in Food & Beverage will be an advantage
* Experienced in all aspects of restaurant and banquet service.
* Minimum 2 years of relevant experience in a similar capacity with proven records in delivering results
* Excellent reading, writing and oral proficiency in English language
Additional Information
What is in it for you?
* Exclusive Discounts:
o Fairmont Cheshire, The Mere, Spa and Golf discount
o Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
o 20% off food and beverage in on-site restaurants
* Colleague restaurant
* Being part of The Mere Team – our culture is unique!
* You will benefit from training and development opportunities
* Competitive salary and benefits including pension
* 28 days of holiday including public holidays
* 1-5 days service award based on length of service
* Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
* And last but not least you will get to work with a team of EXTRAORDINARY people