Job Description
Customer Operations Executive
Permanent
Theale/Home
Join a leading UK digital infrastructure organisation and play a key role in supporting marketing, customer operations, and customer experience. We're looking for a highly organised, proactive Customer Operations Executive to help streamline processes, improve reporting, and strengthen how we deliver for customers.
This is a great opportunity for someone early in their career who enjoys coordination, data, problem-solving, and working across multiple teams. No specialist marketing or analytics background required, just strong organisational skills, curiosity, and a willingness to learn.
Responsibilities of the Customer Operations Executive include:
* Keep daily operations running smoothly: task intake, workflow updates, approvals, documentation, and supplier coordination.
* Produce dashboards and reports using tools like HubSpot, GA4, and social platforms.
* Support KPI/OKR tracking and highlight trends or insights.
* Help run customer feedback and survey activities, turning insights into clear themes.
* Coordinate marketing and customer projects, tracking actions, milestones, and dependencies.
* Maintain knowledge libraries, sales enablement materials, and customer information.
* Support customer query triage and help improve NPS, CSAT, and customer ease.
The successful Customer Operations Executive will have:
* Strong organisational skills and the ability to manage multiple tasks and stakeholders.
* Clear communication skills and confidence working cross-functionally.
* Proactive mindset with the ability to work independently and improve processes.
* Comfortable working with data; Excel/Power BI skills are a bonus.
* Experience with HubSpot, GA4, CRM systems, or reporting tools is helpful but not essential.
* A customer-first mindset and willingness to learn and grow.
If you're organised, curious, and excited to support a team shaping customer experience and operational excellence, we'd love to hear from you.
Project People is acting as an Employment Agency in relation to this vacancy.