Job Description
ERP & IT Systems Support EngineerLocation: NorthamptonHours: Hybrid (1-3 days on-site / remainder WFH)Salary: £35,000 to £45,000 plus private HCType: Full-time, Permanent
Join a leading multi-site FMCG business where tech and operations work hand in hand.
We're looking for an ERP & IT Systems Support Analyst to keep our systems running smoothly and support users across the business. You'll be the go-to for ERP and IT support queries, playing a key role in day-to-day operations and supporting wider improvement projects.
Roughly 70% ERP / 30% IT, this is a hands-on role for someone with solid systems knowledge and a proactive, customer-focused mindset.
What You'll Be Doing:
* 1st and 2nd line support for our QAD ERP system and EDI integrations
* Troubleshooting issues and working with external providers to resolve them
* User onboarding, desktop setups, and hardware maintenance
* Supporting Microsoft 365, Active Directory, and basic Azure admin tasks
* Assisting with IT and ERP projects - testing, rollout, and documentation
* Creating and maintaining user-friendly technical guides
What We're Looking For:
* Experience in ERP or IT systems support (QAD experience a plus)
* Strong knowledge of Microsoft 365 and user support
* Familiarity with Active Directory and basic networking principles
* Great communication and problem-solving skills
* Adaptable, reliable, and comfortable in a fast-paced environment
* Full UK driving licence (for occasional site travel)
Why Join?You'll be part of a supportive team that makes a big impact. With a mix of day-to-day support and project work, this is a great opportunity to deepen your ERP and IT knowledge while helping drive improvements across the business. If you're tech-savvy, organised, and up for a varied role with real responsibility, we'd love to hear from you.