Your role
National Highways are looking for an experienced Operations Manager to join our team in Bristol. As part of the role, you'll proactively lead the Regional Operations Centre (ROC), optimising the performance of the strategic road network in the South West.
The role, based in the Regional Operations Centre, is a safety critical role, taking accountability for the resolution of incidents on the network, managing resources, stakeholders and all whilst providing the best possible customer experience.
This is a 24/7 role, with a team of Operations Managers working a shift pattern. You must live within 1 hour commute of the ROC.
1. 24/7 operational leadership providing strategic direction and coordination to minimise the impact of planned and unplanned events and incidents on the network, customers and stakeholders.
2. Proactively manage the region's network performance against agreed targets and performance indicators and take action to mitigate known risks including planned events and severe weather.
3. Act as the National Highways Tactical Commander during critical incidents, enacting National Highways' crisis management plans, enabling safe and effective resolution of network issues and pro-actively engaging with senior management, stakeholders and the media where required.
4. Line management of a team of control room operators, taking accountability for their performance and c...